CC in Canadian Dollars - 2018

2019 UPDATE: According to my most recent correspondence with Adobe on September 4, 2019, adding support for the Canadian dollar to their online store has been pushed to 2020. While this is very frustrating, it is also not that surprising given Adobe’s history with this issue. As we draw near to 2020, this has been an ongoing issue for about 7 years now.

If this is important to you, I urge you to call Adobe today at 1-800-585-0774 and insist on 12 months of promotional pricing (US$29.99/month) in lieu of Adobe’s continued refusal to support the Canadian dollar. Your efforts could save you over 40% on Adobe Creative Cloud this year.

If you are still in the middle of your annual billing cycle, Adobe can start a new billing cycle at the promotional rate and refund you the difference still remaining on your previous billing cycle. There should be no penalties or extra fees. When you call Adobe, you may have to wait on hold or request a callback (it took Adobe 2h30m to call me back). Adobe reps may tell you that they can only offer 1-2 free months, but I was able to secure promotional pricing for 12 months on all apps (US$29.99/month, versus $52.99/month). If you pay all 12 months at once, then you will only have to suffer the currency exchange once, instead of every month.

Offering minimal discounts to unhappy customers is a standard tactic of most call centres. Keep pressing and escalating this issue. If the first rep you speak to isn’t cooperating, then insist to speak with their supervisor. If that doesn’t work, then call back and speak with someone else. It may take time, but your efforts could save you over 40% on Creative Cloud this year. Depending on where you live, that could mean an extra $400 in your pocket.

For more information, please visit: https://www.linkedin.com/pulse/rant-adobe-why-cant-canadians-pay-canadian-dollars-products-karst/?trackingId=wrE1idFSY%2Fgq9R8XXuYJVA%3D%3D

I was just on the phone with Adobe this morning, airing my grievances about Adobe's lack of support for the Canadian dollar. I was personally assured in December 2016 that this had been added to the to-do list for some internal team and was assured again in September 2017 that Adobe was "aiming to offer Creative Cloud in Canadian currency in 2018". I have waited patiently for over a year and as of October 2018, there has still been no evidence of Adobe offering any such support. I am still waiting for a follow-up response from my contact at Adobe, so it remains to be seen if Adobe is still keeping to their end of the bargain.

After some extensive complaining, and after the Adobe rep on the phone kindly finished explaining the concept of international currency fluctuations to me (adding insult to injury), I was told that the problem lies in the fact that Adobe's payment platform treats Canada, Mexico and the US as one entity and that it's not possible to charge different currencies. Obviously, the fault lies with Adobe for setting up their payment system this way. Adobe's competitors don't seem to have a problem managing multiple currencies in North America.

I was eventually offered promotional pricing for one year. In lieu of Adobe actually fixing this problem before my next subscription renewal date, I opted to take the promotional pricing for US$29.99/month (instead of the regular price of US$52.99/month). Evidently, Adobe has raised the price of Creative Cloud (all apps) from US$49.99/month to US$52.99/month since my last billing cycle.

If you're like me, and you *must* pay for Creative Cloud because of work you do, I strongly recommend that you call Adobe to complain about their lack of support for the Canadian dollar and demand that they switch you to promotional pricing. If you pay for a one year license, then you will only suffer the currency conversion once a year instead of every month. You'll probably need to call back next year to negotiate the pricing again, but it's a significant difference. I would have paid US$635.88 + tax (or CAD$920.72 in Ontario, tax included), but with the promotional pricing, I am only paying US$359.88 + tax (or CAD$521.08 in Ontario, tax included).

If your subscription renewal date has already passed, you can probably still take advantage of this. Adobe refunded me the last two months remaining on my annual subscription from last year and simply started a new billing cycle with the new price point.

Until Adobe wakes up and stops dragging its feet, I think the best we can hope for is to force them to offer Canadians promotional pricing instead of full pricing.

I see that you and I are still in this, Dustin… Same shit, different year. Just got off of the phone with them yet again, three years later and it's the same crappy answer.