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H26219196l7j8
Participant
March 9, 2023
Question

Change payment from per month to year

  • March 9, 2023
  • 4 replies
  • 2288 views

Hi, I'm trying to change my plan from a monthly payment to yearly and tried to follow these instructions, but the year plan is not available. Is this even possbile? And how can I get into contact with someone from adobe?

 

https://helpx.adobe.com/nl/manage-account/using/change-plan.html

 

Thanks in advance.

This topic has been closed for replies.

4 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 9, 2023

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    M
    Community Expert
    Mariam HovhannesyanCommunity Expert
    Community Expert
    March 9, 2023

    I hope this discussion can help you 

    https://community.adobe.com/t5/enterprise-teams-discussions/changing-the-plan-from-monthly-payments-to-annual-payments/td-p/11687819

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 9, 2023

    @Mariam Hovhannesyan 

     

    That link is for Teams and may not apply here since the OP is submitting the bill to finance every month. Only Adobe Customer Care can assist with billing for individuals.

     

    Jane

      Ranjisha Sengupta
      Ranjisha Sengupta
      Legend
      March 9, 2023

      Hi @H26219196l7j8 ,

       

      Thanks for reaching out. 

      Did your monthly subscription end? You can DM us your Adobe ID so that we can get the plan details.

      You can check the availability of the plans in your location, as @Imaginerie said. Meanwhile, please check if it is due to a missed payment: https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html.

       

      We're here to help, just need some info.

       

      Best,

      Ranjisha

      H
      H26219196l7j8Author
      Participant
      March 9, 2023

      Hi, thank you both for replying.

       

      Unfortunatly I do not see the option for a yearly plan on https://www.adobe.com/nl/products/photoshop.html or  https://www.adobe.com/nl/creativecloud/plans.html nor a chat bubble.

      I dont think is due to a missed payment, its work related and I submit the bill every month to finance. It would save me a small amount of time if I could do this every year in stead of month but in the end its just a minor inconvenience.

       

      I won't be needing any more assistence. Thanks you both for helping.

      Regards

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      March 9, 2023

      @H26219196l7j8 

       

      Only Adobe Customer Care can make this change for you. No one can do it through the forums. 

       

      The Photography plan is annual and can be paid monthly or in a lump sum. There is also a monthly plan (referred to above) at a higher rate than the annual plan, paid monthly, but I hope that's not the one you have. Here's the screenshot you were looking for:

       

       

      To find this screenshot, there is not a direct link. Go to https://www.adobe.com/creativecloud/plans.html, then scroll down a bit to the Photography plan you have (possibly the annual one, paid monthly at $9.99 with 20gb.) Click "See Plan and Pricing Details" to go to the above screen.

       

      Notice the chat link in both of these screen shots. If you don't see it, it's not because it does not exist, it's because it is being blocked at your end. (You might ask your IT to assist.)

       

      Does the link to auto-open the chat work?
      https://helpx.adobe.com/contact.html?rghtup=autoOpen 

      If your browser blocks the Chat window, try the troubleshooting tips here:
      https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

      If you can't find out why chat is being blocked, you still have two options:

      you can send a tweet to @AdobeCare.

      Again, only Adobe Customer Care can make this change. Do not respond to PMs from scammers purporting to be from Adobe. Staff has "Adobe Employee" and an Adobe logo on their avatar.


      ~ Jane

      Imaginerie
      Community Expert
      ImaginerieCommunity Expert
      Community Expert
      March 9, 2023

      It is possible but you'll need to contact one of the Adobe customer service reps to do it manually (and adjust your payments accordingly)
      Check first if the relevant plan is available in your country.
      Check here:
      https://www.adobe.com/uk/products/photoshop.html
      and click here:

       

      you'll get a bot first asking for info, but you need to ask for a customer representative.

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