Charged After Free Trial

Forum|Forum|6 months ago
July 24, 2025
1 reply
88 views

Hi Adobe Community,

I forgot to cancel my Adobe Pro free trial and no longer have access to the card used. I haven’t used the service since the trial ended, but I’m being charged. Now it shows a $112 cancellation fee. How can I cancel or request a refund without the penalty?

Cancel subscription

John T Smith

Community Expert

When you don't cancel in time a trial becomes a subscription, and when you then want to cancel you pay a fee of 1/2 of the remaining time

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Jeffrey_A_Wright

Community Manager

Jonish, thanks for posting about your recent subscription commitment to this public discussion forum. I can confirm that you have not used Acrobat recently. Please click on https://adobe.ly/46s4DMi to speak with a member of our support team who can help you end your current commitment.

For future viewers of this discussion, you can use the steps listed in https://adobe.ly/471uVVN to self-cancel most subscriptions and memberships. Please see https://adobe.ly/46nboyV for a timeline of fees that may be applied depending on when you cancel the subscription and the type of subscription you are using. ^JW

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