Hi,My credit card is being charged every month for Adobe Acrobat Pro, but I cannot find the Adobe account behind the charge, so I cannot cancel it.Latest charge: SEK 285.00 on 6 September 2026, "ADOBE.COM DUBLIN", Adobe Systems Software Ireland Charge Finder result: Adobe Acrobat Pro, repeating charge, invoice number BL3553544634, linked to an email shown as e****s@gmail.com The account I can sign in to shows no active plans. Its only history is an InDesign plan from 2024, which has already ended. I have not used any Adobe product for about two years, and I have never received receipts for these Acrobat charges. The Virtual Assistant gives an error whenever I enter card details, and it will not connect me to an agent because my signed-in account has no active plan.Could an Adobe staff member please contact me by private message to:locate the account linked to invoice BL3553544634 and cancel the subscription immediately, send me invoices for all charges made on this card, and refund the charges for the period I have not used the service?Thank you.

Participant

Question

Charged monthly for Acrobat Pro, cannot find the account and chat will not help

Forum|Forum|5 days ago
September 15, 2026
5 replies
19 views

Hi,

My credit card is being charged every month for Adobe Acrobat Pro, but I cannot find the Adobe account behind the charge, so I cannot cancel it.

Latest charge: SEK 285.00 on 6 September 2026, "ADOBE.COM DUBLIN", Adobe Systems Software Ireland
Charge Finder result: Adobe Acrobat Pro, repeating charge, invoice number BL3553544634, linked to an email shown as e****s@gmail.com
The account I can sign in to shows no active plans. Its only history is an InDesign plan from 2024, which has already ended.
I have not used any Adobe product for about two years, and I have never received receipts for these Acrobat charges.
The Virtual Assistant gives an error whenever I enter card details, and it will not connect me to an agent because my signed-in account has no active plan.

Could an Adobe staff member please contact me by private message to:

locate the account linked to invoice BL3553544634 and cancel the subscription immediately,
send me invoices for all charges made on this card, and
refund the charges for the period I have not used the service?

Thank you.

John T Smith

Community Expert

This is a public forum, not Adobe support
Do you have another email address and Adobe account?
This link will help you find the account that is charging your card
https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

Or direct to https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

If you do not have a subscription contact the fraud number for your credit card

ShivangiGupta

Community Manager

Hi @elisabeth_3034

We appreciate you trying all the steps before reaching out.

As the expert @kglad mentioned, I would also suggest you to contact our support team here: https://adobe.ly/4xBFbhm

They'll be able to discuss the account related details through a private chat session and help you out.

^Shivangi

E

elisabeth_3034Author

Participant

That is what I tried, and it doesn´t work as my account says I don´t have an active plan, thus I can´t reach a human agent. My credit card company says that the payment is linked to this mailadress.

Jeff_A_Wright

Community Manager

Thank you for the update, @elisabeth_3034.

I apologize for the difficulties you have encountered trying to track down the cause of the charge from Adobe.

I can confirm there are no records of any of your attempts to ever reach us nor do you have any an active subscription to generate new charges. Please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our team can help you locate the cause of the charge.

If the device or network you are using is managed by an organization, @elisabeth_3034, then you may need their help to reach us at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

kglad

Community Expert

no one here can do that.

contact adobe support via social media or, if you don’t recognize that account, report fraud to your credit card company

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