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lucian0
Known Participant
September 30, 2020
Question

Close Adobe Account

  • September 30, 2020
  • 2 replies
  • 949 views

For months I've had problems with Adobe CC, having to sign in everyday several times with email security codes etc. Adobe support technicians have been inside my Windows PC around twelve times and failed to solve the problem.  My subscription renewal is due so my idea is to close my Adobe account and then start a new plan in the hope that this will get rid of the curse.   Is this a good idea?  And what precautions should I take, e.g. save Photoshop actions if possible. 

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2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
September 30, 2020

Lucian, I am sorry but creating a new membership is unlikely to resolve whatever software issues you are encountering.  

 

Please use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your support case.  If the case has already closed, then you will want to begin a new interaction at https://helpx.adobe.com/contact.html.

L
lucian0Author
Known Participant
October 1, 2020

Jeff ... thanks for responding.  I'm not sure why you say starting afresh would not solve my problem?  Adobe CC/ Photoshop are the only apps I have a problem with, so my PC seems to be working as it should.  Are you saying that if I download Adobe CC with a new account the new Adobe software would be faulty too?

I have a short time limit to act in.

Since Adobe support has already been inside my PC many times and failed to fix their software how would contacting them again do anything? 

Best wishes.

L

T
Test Screen Name
Legend
October 1, 2020

It also seems very unlikely to be that closing and reopening your Adobe account would help. This is surely a software fault, or problem with your PC, and it won't change the software or the PC. Plus, there will be a cancellation fee. Trying to prove it's a problem with the Adobe ID by saying other apps are OK, really doesn't hold water. (I am not playing down your serious problems, but trying to be realistic about fixing them).

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Anonymous
September 30, 2020

Moving to the Account, Payment, & Plan forum from Photoshop

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