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ISABELA.DIBUJA
Participant
September 15, 2025
Question

COBRO INCORRECTO

  • September 15, 2025
  • 4 replies
  • 257 views

SE ME A COBRADO DOS VECES PERO NO TENGO NI CUENTA DOBLE, NI OTROS PRODUCTOS Y EN LA FACTURA ME DICE SOLO QUE ME COBRO UNA VEZ, PERO TENGO UN MENSAJE DE BRAINTREE QUE ME DICE, QUE SE ME A COBRADO DOS VECES EL DIA DE HOY. NO PUEDO PONERME EN CONTACTO CON NADIE, YA LO INTENTE. ¿COMO ME HACEN MI REENBOLSO??

    4 replies

    I
    ISABELA.DIBUJAAuthor
    Participant
    September 18, 2025

    Despues de hablar con mi banco me dicen  que como es un cobro automatico de la empresa ADOBE devo hacerles el reclamo a ellos ya que el cobro se hizo de su parte

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 18, 2025

    check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      September 16, 2025

      Hi ISABELA.DIBUJA,

      Thanks for reaching out. As per your account details, you have an active annual plan for Adobe Creative Cloud Pro. I could not find any transaction requested by Adobe.

      Did you speak with your bank about the charges? 

      Also, please refer to this article and see if it helps: https://adobe.ly/4gqUzpv

       

      ^Shivangi

      I
      ISABELA.DIBUJAAuthor
      Participant
      September 18, 2025

      necesito asistencia, hable con mi banco y despues de dos dias me respondio diciendome que no podian hacer nada ya que el descargo automatico de pago es de parte de adobe y debo comunicarme a la empresa. ya que ellos deben hacer la devolucion, no se como comunicarme por que la ultima vez tarde dos dias para que me respondiera ADOBE

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      September 19, 2025

      Hi ISABELA.DIBUJA, 

       

      Were you able to locate the charge? Did the article help? 


      ^KS

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      September 16, 2025

      check your account, https://account.adobe.com

      what's it show?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      September 15, 2025

      This is a public forum, not Adobe support... other users may not see your account


      For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
      https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

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