Complaint to Adobe UK contact info

Forum|Forum|11 months ago
March 1, 2025
3 replies
1502 views

Does anyone have a contact email address for Adobe or can point me in the direction of their complaint procedures? I am tired of phoni6the customer service number as noone answers.

Adobe renewed my contract within asking me and when I try to cancel it (I'm a student and can't afford it doubling in price) Adobe say they're going to charge me a cancellation fee of £160! But I never signed up for a new contract. I have no emails from them since February 2024.

J

jacaranda_0923

Participant

Can anyone help on this issue? I took out a free trial for Adobe which expires tomorrow. I have tried to cancel this several times today as it wasn't suitable for my requirements. However, when I try to cancel the account it won't let me and says the site has issues at the moment! I don't want to be charged for the Adobe subscription and have tried calling the 0207 London number only to be disconnected. I have also tried to change my bank details/remove which is also being denied.

J

jacaranda_0923

Participant

[Account, Payment, & Plan Discussions] Re: CUSTOMER CARE NUMBER IN THE UK

Hi @jacaranda_0923,

We are here to help. Did you follow this article to cancel your Adobe plan? https://adobe.ly/3WbY0aD

Also, I would like you to know that Adobe offers full refund if the subscription is cancelled within 14 days(including trial) which gives you 8 days to cancel the plan.
Having said that, I'm here to help you with the error you are getting with the cancellation. Could you share a screenshot?

^Shivangi

Reply

S

Shivangi_Gupta

Community Manager

We hear you, @gemma_3531.

It is always advisable to cancel the subscription before renewal to avoid getting charged. I understand you do not wish to continue using the service. Have you contacted our support team and discussed the matter with them yet? If not, please start a private chat session here: https://adobe.ly/4i0d6cs

Let me know if you have any questions.
^Shivangi

kglad

Community Expert

..and if you start a chat per @Shivangi_Gupta , type "agent" to bypass the bot.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.