Skip to main content
Somaiah
Somaiah
Participant
April 25, 2026
Answered

Confirmation of refund processing after cancellation

  • April 25, 2026
  • 4 replies
  • 25 views

Hello,

 

I was charged immediately after starting a free trial likely because I had previously used a free trial on this account.

 

I cancelled the subscription shortly after the charge, and from what I’ve seen in similar cases, a refund is usually processed within a few working days.

 

Could someone kindly confirm that my refund is currently being processed?

 

Thank you very much.

    Correct answer Jeff_A_Wright

    Thanks for posting to this public discussion forum, ​@Somaiah.

     

    I can confirm that you successfully completed the cancellation process for your most recent commitment to Adobe.  Any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information about the cancellation and refund process.

    I am sorry you did not find more value in our offerings, ​@Somaiah.

     

    Please update this public discussion thread if you have any additional questions.

    4 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 28, 2026

    One free trial per person. 

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 25, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    Somaiah
    SomaiahAuthor
    Participant
    April 25, 2026

    I also want to add that until the very last step of starting the trial it showed the amount due as zero and said I would not be charged now. I only saw the charge after it went through.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    April 27, 2026

    Thanks for posting to this public discussion forum, ​@Somaiah.

     

    I can confirm that you successfully completed the cancellation process for your most recent commitment to Adobe.  Any refunds issued will take up to 14 days. Please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#month-to-month for more information about the cancellation and refund process.

    I am sorry you did not find more value in our offerings, ​@Somaiah.

     

    Please update this public discussion thread if you have any additional questions.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 25, 2026

    there’s usually a limit of one free trial.  whether you will get refunded for the second attempted trial is up to adobe support.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices