Participating Frequently

Question

credit card payment problems

Forum|Forum|12 years ago
November 19, 2013
54 replies
66776 views

I've tried contacting Adobe over chat to try and resolve this, but the chat applet just hangs each time I've tried it (tested in Safari and Chrome browsers on a 2013 Macbook pro running Mavericks) I've got a couple of messages from Adobe indicating that they couldn't take payment from my credit card. Same credit card that they've been using for over a year. I spoke to the credit card company, they say there is no problem with the card and that Adobe has not tried to take payment. I got them to check twice, so they are 100% sure that this is the case.

There doesn't seem to be any point in re-entering the credit card details, it's a corporate credit card and nothing has changed.

I can't find a telephone number to speak to Adobe about this and the emails sent to me are from a "noreply" email address.

Help! How do I speak to someone to find out what the problem is and fix it?

Creative Cloud

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adrianpogar

Participant

Hello,

I am having other type of problem. I mentioned when buying ADOBE that I need the software for only 1 month (I had to check the monthly plan) and I see that they still charge me after 2 months. I want my money back for those 2 extra months that they charged me. Any ideea how do I do that?

Thank you!

mustafao11914395

Participant

I made a mistake and bought a yearly account from Adobe.

I noticed at my credit card statement, Adobe charged me $15.45 for monthly unauthorized for 3 months.

I cancelled my yearly plan than they charged more around $45.

That was no fair and contacted costumer care and they said it was their terms so they stole my $90

They are really THIEF and i will make a claim to my bank regarding this situation.

J

JasonLopez

Participating Frequently

Interesting issue. Mine is kind of the opposite with Adobe. On my personal account I changed my payment details only to find Adobe continued to charge the original card. I checked the account info and the changes I had made had reverted. I chalked it up to me perhaps not hitting a save button--human error. But now I just learned on my company account with Adobe, we changed cards because we changed bank accounts. The old account is momentarily static until it gets closed out. In September I changed my account details, and then a few days later went in to make sure those details stuck. All looked good. Until the company bank account showed Adobe charged the old card. Upon checking the payment details they had reverted. The account had $10 and was to be closed out this week... until Adobe withdrew from it. It'll be a $20 overdraft fee thanks to Adobe. Seriously, they should hire someone from AT&T's billing department. AT&T knows billing.

Rajashree Bhattacharya

Legend

Hi Jason,

I know it is too late to response. I was curious that have you contacted Adobe regarding this, if yes, then will it be possible to provide the case number, I would like to follow it up.

In case the issue has been sorted out, then I assume no more action is required.

Regards

Rajashree

J

j_m_gallardo6

Participant

You have sent this to the wrong person.

P

peachcream

Participant

Greetings, I'm another gentleman here from Asia with the same problem. Been wanting to begin a Creative Cloud photography monthly subscription after my trial, but got a one liner that said: there was a problem with payment (or somewhere along the lines).

(1)

My card is a Mastercard (2) it uses mastercard's 3DG technology where it will send a one Tim password to your mobile phone before you can purchase something online (3) even if I use PayPal, same error message. Is this the incompatibilities of Digital River Ireland, one of your payment merchants?

Rajashree Bhattacharya

Legend

Have you tried to make purchase from here :- Creative Cloud pricing and membership plans | Adobe Creative Cloud

This is for South east Asia store.

Regards

Rajshree

P

peachcream

Participant

https://creative.adobe.com/join/photographyYes Rajshree, and I see a buy now button that leads me to this site:

deyanire

Participant

I am experiencing that same probem. My March (set on March 26) bill cannot be processed and there was no problem with the previous payments. I've already tried to re-enter my card data. Can you please charge my card again?

Rajashree Bhattacharya

Legend

Marlena Balinska, the CC purchased on November 2014 is now active & the payment has gone through, enjoy working with CC.

Regards

Rajshree

S

sweniat

Participating Frequently

Hi, I really want to give adobe my money, but its still not possible. My credit card Im using nearly every day is at your website not valid? I have talked to your online chat and via phone, but nobody helped me...

The payment form is still saying that: Your billing address doesn't seem to match the credit card you entered.

WTF? My addess is still the same and its also the same with my billing address at my account at adobe.

Can someone help me? It would be really nice I can give you my money, but it seems that at adobe they dont need it.

Swenia

R

Rafał_Makowski

Participating Frequently

The problem with payment return again. My CC subscription is shut off. Adobe didnt take any money even when I change credit card details. What happen?

Rajashree Bhattacharya

Legend

The payment was successfully charged on Jan 12 2015 11:49:39 AM, if the CC for Team is still not active, please contact Adobe Support http://helpx.adobe.com/in/contact.html

Regards

Rajshree

P

playingthehero

Participant

I'm just gonna add my same problem to this thread, seems Adobe is answering people here. What is the best way to have Adobe take my money for my service... Can Adobe please fix their credit card portal for taking payments? My other card expired and I tried updating my payment and it does nothing. I can't get any work done, been trying to update my card for a month and now my service is shut off. PLEASE ADOBE HELP!

Rajashree Bhattacharya

Legend

The payment was successfully charged on Jan 12 2015 11:16:59 AM.

The CC is also active, please let us know if you have any further issue, you may also contact Adobe Support at http://helpx.adobe.com/in/contact.html

Regards

Rajshree

salthepal861121

Participating Frequently

My CC subscription is shut off. Adobe didnt take any money even when I change credit card details. What happen?

Xanmif12

Participant

Hi, I am also experiencing the same issue - Credit card is accepted elsewhere, and bank says that there isn't any problem - what can be done about this?