credit card payment problems

Hello,

I change my credit card last week, but forget to update the card infos on Adobe account, and yesterday when adobe try to get the payment (with the old number card) they can't and i receive an e-mail for tell me that the payment can't process (logical) and go on my online account manager to fix it.
So I try many times to update informations for put the refs of the new credit card (from the same account and the same bank, just the numbers change), but stil have the error page / message (Error Number: PMT_000008) and  I can't update my payment informations.

I try to contact the chat support team, and after trying again the same operations for updating for 30 minutes, nothing new, and the chat support team tell me they can't do anything and I have to contact the support team by phone.
So I contact the support team by phone and after an over 30 minutes check, they tell me they can't do by phone and speak about contract a new annual membership ?hy a

At this point, I don't understand why and how to do, I just want to change my credit card informations to process to the payment and continue my membership. Today all apps work fine, but I don't want my account to be lock because of a payment issue that can be solved.

Best regards, thanks.

Hello Adobe Team,

I have a similar Problem. There is a problem with the billing from my bank account, although the billing information is correct. The first time it all went well, but after a month I got an error message when I opened Photoshop that there was a problem with the billing and that I should check my billing information. I still get this message every day as soon as I open Photoshop. A few days ago I entered the correct data again and got another invoice via email, but nothing happend. Now I have 3 days left for the payment.

Please check it, thank you.

Best regards,

Maik

It seems I am facing the same problem as the original poster in this thread. Why is Adobe not accepting my subscription??? Even my bank says that Adobe is not even trying to charge my credit card account at all. The website have basically stopped my subscription even before they have gone to process my credit card details.

This is very weird indeed. First time I have encountered a company that is rejecting business.

29 august we received an email stating our account couldn't be billed, and we had 90 days to fix it.

turns out the credit card information was out of date.

We fixed it today ( 19 september), yet in the license management page the following stayed:

"The billing information in our records can not be used for this payment. Please update your information."

So we called Adobe-India, they understood our problem and proceeded to fix it, telling us we would receive an email by 12:00... it's now 3 hours past that time.

The card works, it has been billed, yet it seems the error persists, and my clients breath down my neck is not getting any better.

I understand we're partly at fault for thinking it would be an easy fix, and us not making our deadlines is solely on us for expecting adobes website/backend to work flawlessly. Still, it looks like this is an issue dating back to November 2013. Oh well, time to brush off my scribus/inkscape and gimp skills.

Adobe Staff,

This morning we got a notification that our account payment information was out of date/ expired. I updated the card a few hours ago and I still can't sign in. When I try, a module prompting me to make a temporary account pops up. What steps can we take to resolve the issue?

Thanks for your time.

I have a similar problem. Changed credit card details in order to open indesign in creative cloud. Still does not open. How long before it works? Need to work now!

I have the same issue.

this is the first time I want to start my subscription of adobe muse.

I've tried about 3 credit card, but all declined. the last card said "invalid card number"

what's wrong with this? besides there's no something wrong of the card.

thanks

I've got that problem again after 6 months. I changed the card details for another one and still no payment. I've got 1 day left top use CC.

Beware paying an Adobe subscription with a credit card as you are inadvertently setting up a Continuous Payment Authority that allows Adobe to subtract money from your account whenever it wants.  Not only are CPAs difficult to cancel (a recent survey shows that bank staff thought they could not cancel them and cancelling/changing your credit card does not help to stop the payments) but also recovering any money innocently or fraudulently taken is a nightmare despite the legislation. The welter of complaints in the community about Adobe's handling of credit card payments does not inspire confidence nor does the way that such complaining threads suddenly disappear from sight!

So- if Adobe wants my custom for Creative Cloud, it will have to allow me to pay via Direct Debit which is far more safe for the consumer.

Constant complaints give me the impression that Adobe is incompetent in dealing with credit card issues.  Given that I am aware that there are security issues generally  whenever one places PERIODIC payments on a credit card, I am not prepared to use that method of payment for at Creative Cloud subscription.  Yet Adobe refuses to accept the far more secure Direct Debit payment method.  One wonders why as it loses the company business.?