Doble cobro

you should contact adobe support and check your account, https://account.adobe.com

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Question moved to the Account, Payment & Plan forum: https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan ]