Double charge for more than a year

Forum|Forum|5 months ago
August 12, 2025
2 replies
178 views

I have been charged double (twice a month) for more than a year. I would like to get someone from Adobe to resolve this issue but it seems so difficult. I received an email from Adobe with a case number but I can't even seem to find where I can look up.

Billing

kglad

Community Expert

using the id with the subscription, check your account, https://account.adobe.com

what's it show?

John T Smith

Community Expert

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Jeffrey_A_Wright

Community Manager

Soo Bin Jang, I am sorry, but I don't see any active subscriptions or recent transactions under the account you used to post to this public discussion forum. You did cancel a previous subscription commitment in June. Did you receive new charges from Adobe in August, Soo Bin Jang? If so, then the subscription commitment and cause of the charges could be under a different account. Please see https://adobe.ly/3Hy1QqH for information on how to request a password reset to regain access to the account with your paid services. ^JW

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