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Byron_Byron5385
Participant
June 25, 2026
Question

Double charged after changing payment method?

  • June 25, 2026
  • 3 replies
  • 0 views

I was notified that I needed to update my payment method for some reason, it wasn’t because I had no balance so I just tried to reconnect the same payment method that I used, I was then charged for the month. After doing that and getting charged, it still says that I need to update the payment method so I changed it to a different one, after doing that I was charged again for the same month. 

3 replies

ShivangiGupta
Community Manager
Community Manager
June 25, 2026

Hi ​@Byron_Byron5385,

I reviewed your account info and I can see that you purchased two subscriptions for Adobe CC Pro. Perhaps, this is the reason you are seeing two charges.

I would recommend you speak with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

They’ll help you with the best possible solution.

^Shivangi

^Shivangi
John T Smith
Community Expert
Community Expert
June 25, 2026

This is a public forum, not Adobe support... other users can't help
To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

 

kglad
Community Expert
Community Expert
June 25, 2026

check with your bank to see if the payments were received by adobe.