[DUPLICATE, LOCKED] Cancellation fee..

Forum|Forum|3 years ago
September 6, 2022
2 replies
322 views

Been subscribing since July 2020. I now want to cancel my plan, and I can't without paying a ridiculus fee. My one year subscription should be over by now? I also dislike the fact that I cannot talk to an actual person..

This topic has been closed for replies.

Abambo

Community Expert

I moved this to the correct forum, and I'm locking, as there is a new ongoing discussion here.

ABAMBO | Hard- and Software Engineer | Photographer

WendellaBee

Adobe Employee

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode. Declining any Adobe Cookies may affect the presence of the chat feature. You can request to chat with an agent.

S

siriainnsdirlAuthor

Participant

Only virtual assistant available to chat in my area. Which is Norway.
I tried it earlier, and it just gave up:) "I'm still learning, please explain again.."

WendellaBee

Adobe Employee

I didn't realize that you are not an Adobe Stock subscriber, but a Creative Cloud subscriber. There isn't much more we can do here from this forum. If you signed up for an annual subscription then you are under contract until your subscription end date, a year from when you signed up. To avoid the termination fee you would need to cancel on or before the contract renewal date.

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