Error message when trying to cancel Acrobat Pro free trial

start here https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

On 23/12/25 I signed up for a free trial of Adobe Pro. I was then put on an 'Adobe Pro' and an 'AI assistant for Acrobat' monthly plan, which will begin to take payments from my account starting on 30/12/25. On 23/12/25 I tried to cancel these plans but the following error message appeared: "Unable to load: An error occured. Please try again".  I tried again many times since then, the most recent being just now today (on 27/12/25(. However, each time, the same error message appears, and my plans are not cancelled. I sent this issue to the 'Adobe Virtual Assistant', but this is just an AI bot, and did not resolve the issue. I asked to be put through to a human agent, but I was told that none are currently available. I called Adobe customer support many times, but no one picked up. Can you please cancel these subscriptions for me? If this is not done by tomorrow (28/12/25), I will flag the problem to my bank in order to esnure any future payments from Adobe are blocked, and that their legal services intervene on my behalf.