Error message when trying to cancel Adobe Express free trial

I'm trying to cancel my free Adobe Express 30-day trial, well before it expires as I've decided this isn't for me. I follow the cancellation instructions but when I get to page 2 of 4 (the one after selecting the reason for cancelling the plan) the page wheels and then comes up with an error message. No amount of refreshing, restarting the process or signing in again has resolved this. The virtual assistant hasn't responded - it either says it's not working and redirects me to this forum, or looks like it;s typing but never creates a response. Looking in this forum, users have suggested posting the issue here and an Adobe assistant will respond? I'd be grateful if that would happen please.