fail to unscript firefly credit

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I subscribed twice monthly credit, I wanted to unscrib one of them, but everytime it is saying “an error occur, please try again”. those subscription are renewed monthly, not annual. Someone knows why?

Thanks

Credits and Subscription

Jeff_A_WrightCorrect answer

Community Manager

Thank you for posting to this public discussion forum, Yuan_France.

I am sorry for the problems you are encountering in managing your Firefly credits. I do see that you have created 24 different business accounts with Adobe. This could be part of the reason for the current difficulties, Yuan_France.

Are you an individual using our software, or do you represent an organization, Yuan_France? How many accounts do you intend to use? The account completion process is not complete for all 24 accounts, so whoever created the accounts did not complete the creation process 24 times.

If you plan to use Firefly for an individual account, I would encourage you to change the account's email address. Please see https://adobe.ly/4vedAlE for information on how to change the address.

Once you have changed the email address, Yuan_France. You can then use the process in https://adobe.ly/4vmMw44 to request deletion for any unneeded Adobe accounts.

Please update this public discussion thread if you have any additional questions, Yuan_France. ^JW

Jeff_A_Wright

Correct answer

Community Manager

Thank you for posting to this public discussion forum, Yuan_France.

I am sorry for the problems you are encountering in managing your Firefly credits. I do see that you have created 24 different business accounts with Adobe. This could be part of the reason for the current difficulties, Yuan_France.

Are you an individual using our software, or do you represent an organization, Yuan_France? How many accounts do you intend to use? The account completion process is not complete for all 24 accounts, so whoever created the accounts did not complete the creation process 24 times.

If you plan to use Firefly for an individual account, I would encourage you to change the account's email address. Please see https://adobe.ly/4vedAlE for information on how to change the address.

Once you have changed the email address, Yuan_France. You can then use the process in https://adobe.ly/4vmMw44 to request deletion for any unneeded Adobe accounts.

Please update this public discussion thread if you have any additional questions, Yuan_France. ^JW

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Yuan_FranceAuthor

Participant

Hello Jeff,

Thanks a lot for your prompt answer! Now the problem solved after I left all the groups!

I have another question regarding the credit: I have subscribed to firefly standard and creative cloud mono-application (PS)

1/ does firefly standard includes any credit? I didnt find clear answer

2/ I use mainly ‘remplissage generatif” (it is in french, I am not sure about english word) with firefly for images. I read that it takes 1 credit per generation, but why my 2000 credits are all consumed after 2 weeks? I didnt use that much.

Thanks a lot for your help!

Yuan

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