Forgot to cancel the trial

Forum|Forum|4 hours ago
May 14, 2026
3 replies
12 views

I forgot to cancel the trial and I got billed today, so I cancelled before any use of the product and would like a refund

Correct answer ShivangiGupta

Hi @Tadams86,

We appreciate you reaching out. I can confirm that you have two subscriptions for Adobe Acrobat Pro and AI Assistant for Acrobat since 1+month. Refund can only be initiated if the cancellation is done within first 14 days of purchase. Once you cancel the plan, it will continue till the end of this month’s term. More details: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

I hope it helps.

^Shivangi

ShivangiGupta

Correct answer

Community Manager

Hi @Tadams86,

We appreciate you reaching out. I can confirm that you have two subscriptions for Adobe Acrobat Pro and AI Assistant for Acrobat since 1+month. Refund can only be initiated if the cancellation is done within first 14 days of purchase. Once you cancel the plan, it will continue till the end of this month’s term. More details: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

I hope it helps.

^Shivangi