Free trial

Forum|Forum|4 months ago
September 12, 2025
2 replies
315 views

Please, please continue to cancel the free service when it says so (twice, six times), but the service doesn't work and it doesn't complete the table management process. No, you can still contact support. I tried the assistant, but it says the operators are unavailable. Is this the captain? How can you fix it?

John T Smith

Community Expert

1 - Opera is not compatible with Adobe, so be sure your use a different, updated browser
2 - This is a public forum, not Adobe support... other users may not see your account

For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

Jeffrey_A_Wright

Community Manager

Thanks for posting about your recent subscription commitment to this public discussion forum, Alessandro. I am sorry you did not find more value in our services. Please see https://adobe.ly/4pj3P34 for information on how to self-cancel your active subscription. You can find more information on the cancellation process at https://adobe.ly/4pc9EiO. ^JW

A

alessandro_5898Author

Participating Frequently

Hi, I've been trying to cancel my plan several times at https://account.adobe.com/plans, but it keeps getting stuck and says "data cannot be uploaded." I managed to cancel one plan, but the other one still gets stuck. I'd like to request assistance, but it's impossible. I've asked several times via IA, but there's no email address. I want to cancel the trial immediately because I don't want to pay.

Jeffrey_A_Wright

Community Manager

Thanks for the update, Alessandro. Please use a different device and click on https://adobe.ly/48fdKAF to speak with a member of our team who can help you further. ^JW

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