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Budgie99
Budgie99
Participant
May 24, 2026
Question

Free trial cancelled but you're still trying to bill me. Help!!

  • May 24, 2026
  • 3 replies
  • 14 views

Cancelled my free trial after 5 days. And Adobe are still frantically trying to bill me. I have no idea how to contact Adobe. No phone number for South Africans, no email, no chat feature. Why are they trying to bill me? I received an email verifying that my free trial was cancelled early. Now I am getting bank charges for failed transaction.

Very frustrating. 

    3 replies

    kanikas28368183
    Community Manager
    kanikas28368183Community Manager
    Community Manager
    May 25, 2026

    Hi Budgie99,

    I understand how confusing this situation can be, so I’d like to clarify what happened.

    I can see that you had purchased Acrobat Pro and AI Assistant. The AI Assistant was cancelled on 20 May, and Acrobat Pro was cancelled on 24 May. The trial you had was valid only until 23 May.

    Due to payment-related issues, Adobe couldn’t process the payment, so no charges went through. Both subscriptions are now cancelled, and you will not be charged for them.

    If you have any questions or need help with anything else, please feel free to reach out. I’m here to help.

     

    Thanks 

    Kanika Sehgal 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 24, 2026

    check your account, https://account.adobe.com

     

    is everything cancelled?

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 24, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

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