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Participant
September 3, 2026
Question

Generative AI Broken

  • September 3, 2026
  • 1 reply
  • 3 views

The month is new. My credits should have reset. Instead I see “Unable to load section. Retry” where my points should be. 

In photoshop, I see, “IMS Token Invalid of Expired. Please restart Photoshop to refresh your session.” And yes, I’ve restarted many times.

I can see Photoshop made what I asked it too, but I cannot view it or open it. So I know I do have enough credits, as it made the image. 

I have cleared my cache in Creative Cloud & Photoshop CC. Everything is updated. I have signed out & signed back in several times. 

Help?

    1 reply

    kglad
    Community Expert
    Community Expert
    September 3, 2026

    post this in the ps forum, https://community.adobe.com/p/photoshop 

     

     

    and change your title slightly to avoid a duplicate post error.