Guys, please help me verify if this is the real adobe customer care.

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Guys, please help me verify if this is the real adobe customer care. For context, I have a problem regarding my account and the support articles here are not helping at all so I reached out through Facebook and now they are asking for a 6 digit code sent to my email. I know I was the one who reached out first but asking for a code is a little sus. Or am I just paranoid? Is this normal?

Facebook page has 2M+ followers.

John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't help
To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

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itzkielAuthor

Participant

Thank you, I appreciate the redirection.

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kglad

Community Expert

did you contact someone from adobe on facebook?

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itzkielAuthor

Participant

I did. It’s just that they asked for a 6 digit code so I was a little hesitant if it is really adobe or if I contacted some scammers. But all good now, thanks.

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kglad

Community Expert

@itzkiel

thanks for the follow-up.

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itzkielAuthor

Participant

am I allowed to include here the email address the code was sent from?

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John T Smith

Community Expert

This is where you report Fraud-Piracy-Phish https://helpx.adobe.com/security/alertus.html

And there is also a link at the bottom here https://www.adobe.com/genuine.html

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