Hacked Account, Subscription Cancelled & Terms Violation Appeal — Need Advice

Hello Adobe Stock Community,

I need advice regarding my Adobe Stock Contributor account.

My Adobe Stock account was hacked, and at the same time my original Gmail account was also compromised. Because of this, I lost control of my Adobe account.

After I recovered my Gmail and regained access, I contacted Adobe Support and explained that my Adobe account had been hacked. The Adobe Support agent told me to create a new Gmail address and create a new Adobe account.

I followed the instructions given by Adobe Support. I created a new Gmail address and also provided genuine evidence proving my identity and explaining what had happened.

However, my case was later closed. I was then told that there had been a Terms of Use violation and that I needed to submit an appeal.

I submitted the appeal, but I have not received any response yet.

I would like to ask other Adobe Stock contributors:

How long did you have to wait for a response after submitting a Terms of Use appeal?

Has anyone had their account reinstated after an appeal?

Has anyone experienced a hacked/compromised account where unauthorized activity may have caused the violation?

If you received your account back, were your previous earnings also restored?

I am currently facing a very serious financial crisis, and losing access to my Contributor account and earnings has put me under significant financial pressure. I urgently need this income, so I am very worried about how long this process may take.

Should I simply continue waiting for the appeal response, or is there anything else I should do at this stage?

I would really appreciate hearing from anyone who has gone through a similar situation.

Thank you.