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Jordyn01
Jordyn01
Participant
April 30, 2026
Answered

Have been charged after cancelling in the free trial period

  • April 30, 2026
  • 3 replies
  • 18 views

Started annual free trial on 22/04, cancelled in the free trial period on the 23/04 however have been charged $47.99 on the the 01/05. How can I dispute this to revive a refund? I have a confirmation from adobe on the 23/04 confirming the subscription has been cancelled.

    Correct answer ShivangiGupta

    Hi ​@Jordyn01,

    I reviewed your account details and found that a refund has been initiated by Adobe yesterday. It usually takes 12-14 days for the refund to process.

    We appreciate your patience.

    ^Shivangi

    3 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    May 1, 2026

    Hi ​@Jordyn01,

    I reviewed your account details and found that a refund has been initiated by Adobe yesterday. It usually takes 12-14 days for the refund to process.

    We appreciate your patience.

    ^Shivangi

    ^Shivangi
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 1, 2026

    ​@Jordyn01 

     

    what’s your account show, https://account.adobe.com 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 30, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

    Log in and go here to check your account to determine your status https://account.adobe.com

    A refund will take up to 14 days
     

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