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Participant
October 14, 2021
Question

Help switching Adobe Accounts

  • October 14, 2021
  • 2 replies
  • 154 views

Hello,

Somehow I managed to sign in and use Adobe with two accounts. The one that is opening all the time is the one I need to delete. Even when I sign out...it will not let me sign in with the other email. Is there a way to delete my account. 

Thanks!

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    October 14, 2021

    1. Open CC Desktop App.
    2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar again.
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your preferred paid ID and password.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    October 14, 2021

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
    -do be aware that cancelling early means paying 1/2 of the remaining time as a fee
    -or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks

     

    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730