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Participant
September 8, 2024
Answered

Help with Plan Cancelation

  • September 8, 2024
  • 2 replies
  • 240 views

I have canceled my Premium Pro plan 2 months ago, and now when I check my bank account, the software is still deducting my money monthly for the plan. 
I checked my account again but no Cancelation/Plan Management option.

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecarelication on the computer to be deactivated.

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
September 8, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecarelication on the computer to be deactivated.

Averdahl
Community Expert
Community Expert
September 8, 2024

[Moved from the Premiere Pro forum to the Account, Payment, & Plan forum]