Skip to main content
Chi_Do2563
Participant
September 8, 2024
Answered

Help with Plan Cancelation

I have canceled my Premium Pro plan 2 months ago, and now when I check my bank account, the software is still deducting my money monthly for the plan. 
I checked my account again but no Cancelation/Plan Management option.

This topic is closed to new replies. Start a new post to keep the conversation going.
Peru Bob
Peru BobCorrect answer
Community Expert
September 8, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecarelication on the computer to be deactivated.

View reply

2 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
September 8, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecarelication on the computer to be deactivated.

Translate
Averdahl
Community Expert
AverdahlCommunity Expert
Community Expert
September 8, 2024

[Moved from the Premiere Pro forum to the Account, Payment, & Plan forum]

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices