Skip to main content
Participant
April 7, 2023
Question

hidden contract!

  • April 7, 2023
  • 4 replies
  • 341 views

I was scammed with a hidden contract! SMAME ON YOU! 

    This topic has been closed for replies.

    4 replies

    Nancy OShea
    Community Expert
    Community Expert
    April 7, 2023

    Hidden how? 

    (See screenshot)

     

    Annual = 12 months. 

    Cancel with 14 days and receive a full refund.  Cancel after 14 days and pay a 50% termination fee.

     

    Monthly = 1 month. 

    Cancel anytime, no fee.

     

    How is that anything but crystal clear?

     

    Nancy O'Shea— Product User & Community Expert
    Peru Bob
    Community Expert
    Community Expert
    April 7, 2023

    There are three types of plans:
    Annual plan, prepaid This is paid once and is an annual commitment because it is a discounted price.
    Annual plan, paid monthly This is an annual commitment because it is a discounted price.
    Month-to-month plan This can be canceled at any time without penalty, but is more expensive.

     

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    John T Smith
    Community Expert
    Community Expert
    April 7, 2023

    There is nothing hidden, but you do have to read

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
    -You also need to know that a subscription renews AUTOMATICALLY if you do not cancel during your 12th month
    -see the Nancy O'Shea message dated 3-22-2023 (with big red arrows) in this message
    https://community.adobe.com/t5/account-payment-plan-discussions/bloated-nonsense/td-p/13669109

    kglad
    Community Expert
    Community Expert
    April 7, 2023

    @scott29288581v0ai 

     

    what problem are you having?

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>