Skip to main content
B
Berenice Paez
Participant
May 19, 2026
Answered

Hola!

  • May 19, 2026
  • 3 replies
  • 32 views

Hola, tengo un problema, me di cuenta que estaba teniendo doble cobro de adobe y me apareció en los planes que tengo doble subscripción,  soy estudiante y aun tengo las ofertas, pero no me deja cancelar la de arriba

 

    Correct answer kanikas28368183

    Hi Berenice Paez,

    I can see that there are two active subscriptions linked to the Adobe ID you're using in the community. One of these subscriptions currently has a payment issue.

    To proceed with cancellation, you’ll first need to update the payment method for that subscription. Once the payment is updated, you’ll be able to cancel it.

    Please refer to the following link for steps on how to fix the payment issue and then cancel the subscription: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

    If you need any help with the steps, feel free to reach out.

     

    Thanks 

    Kanika Sehgal 

    3 replies

    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    May 19, 2026

    Hi Berenice Paez,

    I can see that there are two active subscriptions linked to the Adobe ID you're using in the community. One of these subscriptions currently has a payment issue.

    To proceed with cancellation, you’ll first need to update the payment method for that subscription. Once the payment is updated, you’ll be able to cancel it.

    Please refer to the following link for steps on how to fix the payment issue and then cancel the subscription: https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html

    If you need any help with the steps, feel free to reach out.

     

    Thanks 

    Kanika Sehgal 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 19, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 19, 2026

    you have to fix your payment problem to cancel.  https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices