How can I cancel my active subscription?

Thank you for posting, ​@Dreamy_painter0c91.

I am sorry for the difficulties you are encountering locating your charge from Adobe.

I reviewed the available account information and do not see any active subscriptions, recent Adobe transactions, or support cases associated with this account. Based on that information, there does not appear to be an active Adobe plan available to cancel.

If you are seeing a charge, please review the guidance in the featured announcement below, which covers common reasons for unexpected Adobe charges and the steps to help identify them:

Need help identifying an Adobe charge?

It may also be helpful to review the Plans section of your Adobe account to confirm that you are signed in with the correct email address:

https://account.adobe.com/

For information about Adobe subscription terms and cancellation policies, see:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

I hope this helps clarify the situation.

Please update this public discussion thread if you have any additional questions, ​@Dreamy_painter0c91.