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Participant
August 6, 2026
Question

How can I cancel my active subscription?

  • August 6, 2026
  • 6 replies
  • 16 views

Hiii Good Day.

 

Please refund my accident purchase in all pdf reader pdf viewer, i don't use the app but it use to be automatically charge on my gcash account.

Please i really need that money because that money is for my allowance in school.

 

Thank you Very much and i hope to hear from you soon.

Godbless.

    6 replies

    Participant
    August 6, 2026

    Hiii

     

    May i ask a question

     

    Who is the owner of PDF Reader PDF Viewer(PDF Reader Premium)? Adobe right??.

     

    Kindly respond please.

    Jeff_A_Wright
    Community Manager
    Community Manager
    August 6, 2026

    Thank you for posting, ​@Dreamy_painter0c91.


    I am sorry for the difficulties you are encountering locating your charge from Adobe.

     

    I reviewed the available account information and do not see any active subscriptions, recent Adobe transactions, or support cases associated with this account. Based on that information, there does not appear to be an active Adobe plan available to cancel.

     

    If you are seeing a charge, please review the guidance in the featured announcement below, which covers common reasons for unexpected Adobe charges and the steps to help identify them:

     

    Need help identifying an Adobe charge?

     

    It may also be helpful to review the Plans section of your Adobe account to confirm that you are signed in with the correct email address:

    https://account.adobe.com/

     

    For information about Adobe subscription terms and cancellation policies, see:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

    I hope this helps clarify the situation.

     

    Please update this public discussion thread if you have any additional questions, ​@Dreamy_painter0c91.

    Participant
    August 6, 2026

    I accidentally purchase by a mistake, i don't use the app PDF Reader Premium (PDF Reader - PDF Viewer) but it use to be automatically charge on my gcash account.

    Please help.

    kglad
    Community Expert
    Community Expert
    August 6, 2026

    if you purchased from a mobile app store, contact that store.

    kglad
    Community Expert
    Community Expert
    August 6, 2026

    @Dreamy_painter0c91 

     

    adobe reader is free.

     

    for other apps, you need to cancel your own tirals/subscriptions. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Participant
    August 6, 2026

    Adobe is the owner of  PDF Reader Premium (PDF Reader - PDF Viewer) app right?.

    I don't use this app but it use to be automatically charge on my gcash account.

    What can i do , to get back my refund, i really need that refund for my allowance.

     

    Please help thank you.