Participant

Answered

How do I cancel my purchase?

Forum|Forum|8 years ago
January 14, 2018
15 replies
27492 views

Hi How do I cancel my purchase? If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

Correct answer Shivangi_Gupta

Thread Summary

A user asked how to cancel a purchase, remove the program, and get a refund.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

Helpful Resources

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

A user asked how to cancel a purchase, remove the program, and get a refund.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

Helpful Resources

A

Aliza Joy_Diamsin9232

Participant

I need a refund. I didn't purchase this apps

kglad

Community Expert

@Aliza Joy_Diamsin9232

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

A

Aliza Joy_Diamsin9232

Participant

I need a refund. I didn't purchase this apps. But suddenly it's deducted in my account.

G

gabriel_9078

Participant

I wish to cancel my subscription to illistrator, I paid it for months and have been dealing with my injuries from two car accidents, where i was hit twice. I never downloaded the software or used it once. I never got a chance too. How do I get my refund for all these month Ive been charged.

John T Smith

Community Expert

Scroll up and read kglad's reply dated Aug 27 2024 for everything you need

M

mark_7126

Participant

Please bak my money

Kanikas

Community Manager

Hi,

We hear you. If you have purchased a plan accidentally, you can cancel if easily bu following steps shared in this link: https://adobe.ly/4dCf8gN.

Hope this helps.

Thanks

^KS

M

mark_7126

Participant

I want my money back. I purchaswd by accident

kglad

Community Expert

@mark_7126

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

J

Jaber260446952oj2

Participant

I cancelled my plan and want to get refund .

kglad

Community Expert

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

J

James mark243270336uce

Participant

I need a refund for unauthorized charged to my account on gcash. I did'nt purchase anything from this app.

J

Jaspreet5EA8

Participant

CANCEL PRODUCT & PLZ GIVEN FULL REFUND THANKS

M

Manan Joshi

Community Expert

Hi @Jaspreet5EA8,

Don't revive old threads, better to create your own so that you get quick and better help. Anyways, look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You may or may not be eligible for refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.

-Manan

-Manan

K

Kusum5F8D

Participant

I request you to make a refund. I am already through financial difficulty and here your company charged me for cancelling my subsciption. How can you charge me for what I have not opted for. Please make a refund of Rs. 9000. I did not expect this.

Show more replies

Thread Summary

A user asked how to cancel a purchase, remove the program, and get a refund.

Best Solution for Similar Cases

Helpful Resources

Thread Summary

A user asked how to cancel a purchase, remove the program, and get a refund.

Best Solution for Similar Cases

Helpful Resources

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