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How do I cancel my purchase?

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Hi How do I cancel my purchase? If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

ShivangiGuptaCorrect answer

Community Manager

Hi @analytical_Explorerece6,

I understand that you'd like confirmation regarding your cancellation and refund, and I appreciate your patience while we reviewed your account.

After checking the account details, I can confirm that all subscriptions associated with this account are inactive and have been successfully canceled. I can also see that Adobe has initiated your refund today.

Please note that, once a refund has been processed, it can take approximately 10–14 business days for the funds to appear in your bank account. The exact timing may vary depending on your bank or payment provider.

Thank you for your patience and understanding. We're here to help if you have any additional questions.

Thanks,

Shivangi

^Shivangi

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social_Forest1539

Participant

I want a refund please help. I have already cancelled my subscription but now where it shows refund options

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ShivangiGupta

Community Manager

Hi @social_Forest1539,

Thanks for reaching out.

As per your account details, you have an active subscription to Adobe Acrobat Pro since more than a month.

Adobe offers full refund only if the plan is cancelled within first 14 days of purchase. Unfortunately, your plan does not qualify for the refund after cancellation. Please refer to this article for more details: https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

I hope it helps.

^Shivangi

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^Shivangi

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Exciting_outfit3886

Participant

I try to cancel my plan earlies to get a refund, but my plan was not canceled for some reason, now that it is canceled today and I have no where to get a refund. Can you please process a refund asap.

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kglad

Community Expert

@Exciting_outfit3886

you can appeal to adobe support via social media.

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affectionate_Dreamerf1bb

Participant

Im requesting a refund. I had issues cancelling earlier but I managed to get it canceled.

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kanikas28368183

Community Manager

Hi affectionate_Dreamerf1bb,

I understand this can be frustrating.

I can confirm that the subscription has been canceled. For any refund-related questions or requests, please contact our Support team using the link: https://adobe.ly/4xtR5KL

They will be able to review your account details and provide the most accurate information regarding your refund request.

Thank you, and I hope this gets resolved for you quickly.

Thanks
^KS

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Enthusiastic_Skylineb297

Participant

Profanity removed.

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Enlightened_Jubilee84ae

Participant

I want a refund for what was charged to my account

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Peru Bob

Community Expert

@Enlightened_Jubilee84ae

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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ShivangiGupta

Community Manager

Thread Summary

A user asked how to cancel a purchase, remove the program, and get a refund.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Self-cancel via Adobe Account:

Go to Adobe Account.
Navigate to Plans > Manage Plan.
Select Cancel Plan and follow the prompts.

2. Check Subscription Terms and Adobe's refund policy:

Adobe offers a 14-day full refund window from the beginning of the subscription trial.
After 14 days, the subscription continues until the end of the billing cycle, and refunds are not guaranteed.

Helpful Resources

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^Shivangi

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Aliza Joy_Diamsin9232

Participant

I need a refund. I didn't purchase this apps

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kglad

Community Expert

@Aliza Joy_Diamsin9232

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Aliza Joy_Diamsin9232

Participant

I need a refund. I didn't purchase this apps. But suddenly it's deducted in my account.

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gabriel_9078

Participant

I wish to cancel my subscription to illistrator, I paid it for months and have been dealing with my injuries from two car accidents, where i was hit twice. I never downloaded the software or used it once. I never got a chance too. How do I get my refund for all these month Ive been charged.

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