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How do I cancel my purchase?

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Hi How do I cancel my purchase? If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

ShivangiGuptaCorrect answer

Community Manager

Hi @analytical_Explorerece6,

I understand that you'd like confirmation regarding your cancellation and refund, and I appreciate your patience while we reviewed your account.

After checking the account details, I can confirm that all subscriptions associated with this account are inactive and have been successfully canceled. I can also see that Adobe has initiated your refund today.

Please note that, once a refund has been processed, it can take approximately 10–14 business days for the funds to appear in your bank account. The exact timing may vary depending on your bank or payment provider.

Thank you for your patience and understanding. We're here to help if you have any additional questions.

Thanks,

Shivangi

^Shivangi

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mark_7126

Participant

I want my money back. I purchaswd by accident

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kglad

Community Expert

@mark_7126

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Jaber260446952oj2

Participant

I cancelled my plan and want to get refund .

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kglad

Community Expert

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

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James mark243270336uce

Participant

I need a refund for unauthorized charged to my account on gcash. I did'nt purchase anything from this app.

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Jaspreet5EA8

Participant

CANCEL PRODUCT & PLZ GIVEN FULL REFUND THANKS

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Manan Joshi

Community Expert

Hi @Jaspreet5EA8,

Don't revive old threads, better to create your own so that you get quick and better help. Anyways, look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You may or may not be eligible for refund. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.

-Manan

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-Manan

K

Kusum5F8D

Participant

I request you to make a refund. I am already through financial difficulty and here your company charged me for cancelling my subsciption. How can you charge me for what I have not opted for. Please make a refund of Rs. 9000. I did not expect this.

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Kusum5F8D

Participant

I have been charged Rs. 9000 for cancelling my membership. I could not use photoshop as it was not getting downloaded. my money already got wasted and now on cancelling you are charging me this much amount for what ?????? This is highly unfair and unjustified. Kindly make the refund at the earliest. I would take a legal step for all this Adobe is doing. How can you charge for the service i did not opt for.

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joelh79446856

Participant

This answer does not work. Link not effectifve. There is no cusomer serfice here....GDI!

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Abambo

Community Expert

EXplain what does not work?

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ABAMBO | Hard- and Software Engineer | Photographer

jackyh94439389

Participant

Dear Adobe

87 days ago on on Friday the 23rd of March 2018, the adobe company automatically took $527.87 straight from my bank account. The day i found out this transaction I was outraged and so I read the terms of the refund and of course I followed it to the letter. The odd part was that I was suppose to get a full refund with in ten working days. Two of three things are gonna happen, the first is i get my full refund or and an explanation why i never got the refund, the second is I quit adobe forever. The last one i hope wont be necessary, if i don't get a response from Adobe i will seek legal advise.

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John T Smith

Community Expert

This is a public forum, not the link to Adobe support

Go back to the reply #2 and contact support

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jackyh94439389

Participant

how and where

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Kanikas

Legend

Hi,

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Regards

Kanika

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stephanie101198

Participant

I haven't used this account in many months. I have a new monthly charge pending, and I cancelled it so I have the 44$ cancellation fee pending. Is there any way you can see it in your hearts to cancel the pending $22 monthly fee this month since I am paying the $44 cancellation fee as well. Both are currently pending. Thank yoU!!!

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Ahmad_Yousef-ggdwkA

Participating Frequently

Just click on this link and Customer Service will help you.

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