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How do I cancel my purchase?

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Hi How do I cancel my purchase? If i cancel within in 14 days, is it a 100% refund? One-year contract month purchase. I want to cancel and buy another product.

ShivangiGuptaCorrect answer

Community Manager

Hi @analytical_Explorerece6,

I understand that you'd like confirmation regarding your cancellation and refund, and I appreciate your patience while we reviewed your account.

After checking the account details, I can confirm that all subscriptions associated with this account are inactive and have been successfully canceled. I can also see that Adobe has initiated your refund today.

Please note that, once a refund has been processed, it can take approximately 10–14 business days for the funds to appear in your bank account. The exact timing may vary depending on your bank or payment provider.

Thank you for your patience and understanding. We're here to help if you have any additional questions.

Thanks,

Shivangi

^Shivangi

P

Passionate_protectorbd3c

Participant

Hello,

I cancelled my Adobe Acrobat/PDF subscription last year and received a cancellation confirmation email. However, I have now been charged CA$29 on my credit card.

I did not intend to renew this subscription. Please investigate why this charge occurred, refund the CA$29, and confirm that there are no active Acrobat/PDF subscriptions linked to my account that could result in further charges.

I can provide my original cancellation confirmation and the recent transaction details.

Please confirm the outcome in writing.
Thank you

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kglad

Community Expert

@Passionate_protectorbd3c

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to identify the charged account and then check it, https://account.adobe.com to confirm that cancelled subscription renewed caused the charge.

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F

Friendly_guide470e

Participant

I already canceled my subscription and you still charged me

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kglad

Community Expert

@Friendly_guide470e

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962 and then check it, https://account.adobe.com

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M

magnetic_Forestc6e6

Participant

Hii adobe support,

They cut my subscription yesterday, when i look at it i just cancel it today, i am looking for full refund, but i cant find out any mail to tell you. I just expected my full refund.

thankyou

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Peru Bob

Community Expert

@magnetic_Forestc6e6

If properly cancelled, refunds are issued within 14 days.
See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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interesting_Flair78b0

Participant

Assinei a adobe, cancelei antes do prazo e fui surpreendida por uma cobrança de um serviço pois na hora de subscrever subscreve a um serviço mas na hora de cancelar são dois serviços. Obviamente má fé. quero a devolução visto que cancelei e utilizei o programa um únicoi dia no período de gratuidade e cancelei antes do período completar.

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Peru Bob

Community Expert

@interesting_Flair78b0

Make sure that you cancelled all subscriptions:

https://account.adobe.com/

If properly cancelled, refunds are issued within 14 days.
See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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AkanshaAshra

Community Manager

Hi interesting_Flair78b0

Thank you for posting in the community. We understand your concern.

We checked your account and can see that the refund has already been processed. Please allow 10–14 business days for the refunded amount to reflect in your account.

We hope this clarifies things.

^Akansha

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determined_Moonlightaeeb

Participant

Hi adobe just recently charge me like 2 days ago and I been trying to cancel my subscription and get a refund I got a confirmation that I unsubscribe successfully but it didn’t say anything about me getting a refund and I cancel it within the 14 days.

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powerful_Daisy4638

Participant

Hello, I need urgent assistance with two unexpected charges.

Adobe charged my bank account 3.990 OMR on October 7, 2026, and another 3.990 OMR on October 9, 2026.

However, my Adobe billing history shows invoices dated September 7 and October 7. I need an explanation for why two payments were collected only two days apart.

I already pay approximately 16 OMR monthly for my main Creative Cloud subscription.

I am requesting a refund of both Firefly charges, totaling 7.980 OMR, as I did not intend to pay for this additional subscription.

Please also ensure that my main Creative Cloud subscription remains active.

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AkanshaAshra

Community Manager

Hi @powerful_Daisy4638

Thank you for sharing this with the community.

We understand your concern and appreciate you bringing it to our attention. We are currently reviewing the details to gain a better understanding of the situation. We kindly ask for your patience while we look into this further.

Thank you for your understanding, and we appreciate you being part of the community.

^Akansha

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good_Rainbowe5d0

Participant

I have cancelled my subscription but the payment is still being taken out. I need a refund

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Peru Bob

Community Expert

@good_Rainbowe5d0

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

Translate

B

Bewitched_Meadow7be0

Participant

No, I did not pay through Google play

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AkanshaAshra

Community Manager

Hi
Bewitched_Meadow7be0

We can see you've already connected with our support team under case ADB-47459421-Y5Z5. Please continue working with the team through that case for further assistance.

We appreciate your cooperation and wish you a smooth resolution.

^Akansha

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Bewitched_Meadow7be0

Participant

How do I get refund??? It just debit my account few hours ago, I wish to get a refund

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AkanshaAshra

Community Manager

Hi @Bewitched_Meadow7be0 ,
Thankyou for posting on the community
As we checked your account there are 2 active subscriptions AI Assistant for Acrobat and Adobe Acrobat Pro

As the subscription was purchased through Google Play, subscription management, billing, and refund requests are handled directly by Google rather than Adobe.

If you no longer wish to continue the subscription, please follow Google's instructions to cancel it:

Cancel a Google Play subscription

Once the subscription has been canceled, you can review Google's refund policies and available refund options through your Google Play account.

For any questions regarding charges or refund eligibility, please contact Google Play Support directly.

If you need any further assistance after reviewing the information above, please let us know. We'll be happy to help.

Thanks,

^Akansha

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A

analytical_Explorerece6

Participant

Hello,

I would like to kindly request refund, i canceled my membership free trial plan, but i got charged, who can help me please?

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ShivangiGupta

Correct answer

Community Manager

Hi @analytical_Explorerece6,

I understand that you'd like confirmation regarding your cancellation and refund, and I appreciate your patience while we reviewed your account.

After checking the account details, I can confirm that all subscriptions associated with this account are inactive and have been successfully canceled. I can also see that Adobe has initiated your refund today.

Please note that, once a refund has been processed, it can take approximately 10–14 business days for the funds to appear in your bank account. The exact timing may vary depending on your bank or payment provider.

Thank you for your patience and understanding. We're here to help if you have any additional questions.

Thanks,

Shivangi

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^Shivangi

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