Participant

Question

How do I delete my Adobe Account?

Forum|Forum|7 years ago
March 6, 2018
14 replies
189671 views

Just wondering how to delete this account. I only have the free membership and according to my order history, I haven't bought anything, however it's also telling me I have Illustrator (I don't). My account was charged today, despite membership being "free" and me having not bought anything. I tried to contact Adobe about this, but was left in chat with no response to for an hour and was given a notification that the phone lines are down.

So, how do I completely delete this account? I don't use any of the services and I will not be charged for something I don't use (and would appreciate a refund). Also, Adobe has no email address, so contacting them is near-impossible. Another user said this feels deliberate. Can't help but agree there.

ProDesignTools

Community Expert

Hi, if you want to cancel your paid subscription plan, then see the help page mentioned above:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

After cancelling, your membership will return to the free level of Creative Cloud.

If you wish to delete your Adobe account entirely (purging all information), then follow the instructions given on this help page:

https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

Note you can only remove an account if it has no active subscriptions and no payments due.

A

Anonymous

HOW DO YOU GET RID OF ADOBE

LinSims

Community Expert

You need to provide more information before anyone can help you (and someone will probably separate this out into a new thread once you do).

What are you trying to get rid of?

Are you trying to cancel a subscription to an application?

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Are you trying to uninstall one or more applications?

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

Are you having problems uninstalling?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

A

Anonymous

Login to your account.

Remove all the active plans.

Click this link - https://adobe.com/go/delete-account?sa_src=wm5

NOTE : YOU WILL LOOSE ALL DATA FROM ADOBE ACCOUNT

A

Anonymous

hey adobe, stop breaking the law and allow me to delete my account!!

C

captkeebz1

Participating Frequently

I just canceled my CC subscription due to the last decade of degrading quality and pressure tactics from adobe. I've been using their products professionally since the 90's. They reek of desperation now and have completely taken their eye off the pro market. I've unsubscribed from their marketing emails several times over the last couple of years and continue to get them. I urge everyone to look at alternatives. The situation is not going to improve; corps of a certain size inevitably turn against their customer's interests.

A

Anonymous

I would love to. this action from adobe is inexcusable

A

Anonymous

I submitted request to delete my account by 2 February.
In couple of days I received reply to double confirm my request, because it's irreversible. I confirmed.
Nothing happened till 9 Feb and replied back to double check my request.
Nothing happened till today 17 Feb...

Why my account (and my personal data) is still not deleted?

For me, that looks like clear violation of Art. 17 of GDPR.

Abambo

Community Expert

You need to ask this here: Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

A

Anonymous

Regarding the chat:

1) I was waiting for an hour without any response, except "sorry we are busy"

2) After an hours got reply in background "Hello, would you still like to continue the chat?"

3) Chat was closed in exactly 2 minutes after that, so I haven't even noticed there was response. Yeah, cool service.

And I replied again to original customer support ticket via email and no response from there as well...

How about Customer Service to contact me and resolve my problem? Not vice versa, because that obviously doesn't work.

ProDesignTools

Community Expert

Go to this Adobe page:

https://www.adobe.com/privacy/privacy-contact.html

Scroll to the bottom, where it says: "Other Privacy Question Not Listed Above?"

Click "Sign in to begin."

Sign in with your Adobe ID and password, then fill out the short form, and click "Finish."

If you have any issues, use a different browser or another computer... and/or clear your web browser cache & cookies, and try again.

rachaelt55336478

Participant

I would also like help but I received no answer from customer service

P

patricel11434405

Participant

It doesn't work. I don't have the "delete" option.

I paid $125 for a service that I never used.

I tried to get a refund but it looks like they really need the money.

Adobe sucks.

Beverley Gray

Community Manager

Hi Patrice

If you are looking to cancel your subscription, please contact our support team for assistance: Contact Customer Care

Thanks

Bev

A

Anonymous

Dear Customer Service,

i like to delete my account but the chat isnt working. Please tell me how can i delete my account. I am customer from Germany European and we have the EU Datenschutz-Grundverordnung 2018 and i cant belive thats alow to make it so complicate for the customer to delete there account.

Thanks and Kind regards

C

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