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Andy14444
Andy14444
Participant
May 17, 2026
Answered

How do I make adobe stop trying to get money for the subscription

  • May 17, 2026
  • 4 replies
  • 23 views

Hello there.

For a half of a year adobe trying to get money for a trial subscription that I cancelled before trial period had ended. To be honest it’s very confusing as well as confusing the that I literally can not reach adobe support.

What should I do?

Thanks 

    Correct answer kanikas28368183

    Hi Andy14444

     I understand how payment issues can be frustrating, especially when you’re trying to manage your subscription.

    I can see that you have an active Adobe Acrobat Pro subscription under the same Adobe ID you’re using in this community. At the moment, there are payment issues with the account. To move forward, I recommend updating your payment details first. Once the payment details are updated, you’ll be able to manage or cancel future payments if needed.

    You can find the steps and more details here: https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    Please feel free to let us know if you need help with any of the steps or have other questions. We’re here to support you.

     

    Thanks 

    Kanika Sehgal 

    4 replies

    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    May 18, 2026

    Hi Andy14444

     I understand how payment issues can be frustrating, especially when you’re trying to manage your subscription.

    I can see that you have an active Adobe Acrobat Pro subscription under the same Adobe ID you’re using in this community. At the moment, there are payment issues with the account. To move forward, I recommend updating your payment details first. Once the payment details are updated, you’ll be able to manage or cancel future payments if needed.

    You can find the steps and more details here: https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    Please feel free to let us know if you need help with any of the steps or have other questions. We’re here to support you.

     

    Thanks 

    Kanika Sehgal 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 17, 2026

    >I cancelled before trial period had ended

     

    Did you  keep the verification email you received when you canceled?

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    Andy14444
    Andy14444Author
    Participant
    May 17, 2026

    Thanks for your response but I owe them nothing.

    Is there any option to contact them directly?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 17, 2026

    pay what you owe and then cancel your subscription.

     

    https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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