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Andy14444
Andy14444
Participant
May 17, 2026
Answered

How do I make adobe stop trying to get money for the subscription

  • May 17, 2026
  • 7 replies
  • 86 views

Hello there.

For a half of a year adobe trying to get money for a trial subscription that I cancelled before trial period had ended. To be honest it’s very confusing as well as confusing the that I literally can not reach adobe support.

What should I do?

Thanks 

    Correct answer kanikas28368183

    Hi Andy14444

     I understand how payment issues can be frustrating, especially when you’re trying to manage your subscription.

    I can see that you have an active Adobe Acrobat Pro subscription under the same Adobe ID you’re using in this community. At the moment, there are payment issues with the account. To move forward, I recommend updating your payment details first. Once the payment details are updated, you’ll be able to manage or cancel future payments if needed.

    You can find the steps and more details here: https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    Please feel free to let us know if you need help with any of the steps or have other questions. We’re here to support you.

     

    Thanks 

    Kanika Sehgal 

    7 replies

    Jubilant_code6714
    Participant
    September 8, 2026

    This behavior is shocking, unethical and horrendous.   They want you to pay the premium “owing” before you can cancel.  They can go get f-----ed.     

    kanikas28368183
    Community Manager
    kanikas28368183Community Manager
    Community Manager
    September 10, 2026

    Hi Jubilant_code6714, I understand how frustrating unexpected cancellation fees can be.

    It sounds like you may be seeing a cancellation fee on your account. I'd recommend taking a look at the article , which explains why these fees may apply and when they are charged.

    I hope this helps clarify things. If you still have questions after reviewing the information, feel free to reply back and the community will be happy to help.


    Thanks
    ^KS

    Jubilant_code6714
    Participant
    September 14, 2026

    Dear kanikas28368183-1655474

    Thank you for your meaningless mail response.  Not only am I frustrated.  I am pissed (putting it mildly) with the unscrupulous and Blasé way you are handling my and all the other customer complaints.  It is hilarious that “you understand everybody`s frustration” (LOL) but nothing is done. 

    If ever you do send me an email again, please send it from a returnable mail address to which I can respond.  How can you expect us to pay an instalment before a plan can be cancelled and then not have use of the service?????????? UNETHICAL.

    I don`t know which country you are in.  How difficult can it be for you to pick up a phone and make a call to me?  Just as a FYI, I am in the process to report you to The National Consumer Commission (NCC) in South Africa.  SOmebody  willl have to cathc a wake up. 

    Oh and by the way, the shit name you gave gave me is sooooo far away from how am feeling about this situation  

    kanikas28368183
    Community Manager
    kanikas28368183Community ManagerCorrect answer
    Community Manager
    May 18, 2026

    Hi Andy14444

     I understand how payment issues can be frustrating, especially when you’re trying to manage your subscription.

    I can see that you have an active Adobe Acrobat Pro subscription under the same Adobe ID you’re using in this community. At the moment, there are payment issues with the account. To move forward, I recommend updating your payment details first. Once the payment details are updated, you’ll be able to manage or cancel future payments if needed.

    You can find the steps and more details here: https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    Please feel free to let us know if you need help with any of the steps or have other questions. We’re here to support you.

     

    Thanks 

    Kanika Sehgal 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 17, 2026

    >I cancelled before trial period had ended

     

    Did you  keep the verification email you received when you canceled?

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    Andy14444
    Andy14444Author
    Participant
    May 17, 2026

    Thanks for your response but I owe them nothing.

    Is there any option to contact them directly?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 17, 2026

    pay what you owe and then cancel your subscription.

     

    https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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