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Participant
May 28, 2021
Question

How to cancel Première pro trial

  • May 28, 2021
  • 1 reply
  • 216 views

Hi, I started a trial in May 7. I want to cancel it but it looks like too late as Adobe want to make me pay around 150 euros for anticipated cancelation. Thing that I didn't know. How long it this "contract"?? I don't want to pay useless 150euros or more. Thanks 

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1 reply

John T Smith
Community Expert
Community Expert
May 28, 2021

You have 14 days To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730