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Participant
July 1, 2021
Question

How to cancel recurring charge if i forgot my account?

  • July 1, 2021
  • 2 replies
  • 357 views

Hi, there has been a recurring charge of SGD19.72 to my credit card which i would like to cancel but cannot find email account to do so. Please advise how can i proceed from here thank you!

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 1, 2021

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:

    =====================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

     

    Nancy O'Shea— Product User & Community Expert
    thatsmauri
    Community Expert
    Community Expert
    July 1, 2021

    Hi Tan5E12,

    please be aware that this is mainly a public user-to-user forum. We are not really able to help you directly with any billing, account or subscription issues. In your case, you will need to contact Adobe Customer Care for assistance:
    » https://helpx.adobe.com/contact.html

    Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

     

     


    /!\ CAUTION /!\
    As this is a public forum, please do not consider posting any confidential or private information of yourself here! Be also careful of other users fraudulently posing as Adobe Staff! You can recognize official Staff members via the  badge next to their avatar image and the 'Adobe Staff' title - example. The only legit way to receive help with e.g. payment issues is via Customer Care - located here.

     

    Best Regards,
    Maurice