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defaultd6bqyja1av0b
Participant
September 6, 2021
Answered

How to reach customer support by email

  • September 6, 2021
  • 3 replies
  • 1333 views

Hi,

I just purchased a year subscription to adobe photoshop.

I had a questions - but can't find an email address to email customer support.

Does anyone know how to reach cusomter service by email?

Thanks!

This topic has been closed for replies.
Correct answer Test Screen Name

To be very clear, you CANNOT reach them by email. So it is easy to spot a scam message, they will claim to have an email address like adobecustomerscam@outlook.com or a phone number you can call, or whatever.

3 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
September 6, 2021

Questions about Photoshop are best asked in the Photoshop forum, except if they concern specifics of your account, payment or other personal details: Photoshop ecosystem 

ABAMBO | Hard- and Software Engineer | Photographer
T
Test Screen NameCorrect answer
Legend
September 6, 2021

To be very clear, you CANNOT reach them by email. So it is easy to spot a scam message, they will claim to have an email address like adobecustomerscam@outlook.com or a phone number you can call, or whatever.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 6, 2021

    HI @defaultd6bqyja1av0b,

    Sorry there is no email support available. The options are for chat and phone support only.

    For chat option
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Type AGENT to avoid bots and talk to a human.

     

    For phone option

    https://helpx.adobe.com/contact/phone.html
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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