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Participant
May 6, 2021
Question

How to stop my registration ?

  • May 6, 2021
  • 2 replies
  • 313 views

Please do not automatically renew my registration. When I log into my page it doesnt give me any options to not do this.  You give me no other option to change this. I will be very disappointed if you charge my credit card automatically. I do not want to renew with your products. thankyou

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    2 replies

    LinSims
    Community Expert
    Community Expert
    May 6, 2021

    Adobe automatically renews subscriptions. There is no way to turn the automatic renewal off.

     

    You will need to find out the end date for your subscription and manually cancel it during the last month, or cancel early and pay the early cancellation fee.

    John T Smith
    Community Expert
    Community Expert
    May 6, 2021

    This is a public forum, not Adobe support... you do NOT cancel here

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
    -FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
    -do be aware that cancelling early means paying 1/2 of the remaining time as a fee
    -or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks

     

    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730