Community Manager

Question

How to upgrade from a single app membership to complete Creative Cloud

Forum|Forum|12 years ago
June 18, 2013
25 replies
103684 views

You can upgrade a single app Creative Cloud membership to complete Creative Cloud membership from 'My Account'

Please check this document for details: Manage your membership | Creative Cloud

Membership & account section

Change to an annual membership or a full Creative Cloud membership

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SquareBunnyBoy

Inspiring

Good day!

I have three single upps plans and I want change it to all apps, but I don't see a option "change plan" in "manage plan" section. How can I do it?

Beverley Gray

Author

Community Manager

Hi SquareBunnyBoy

Please contact our support team who will assist with cancelling your single app memberships and then you can sign up for Creative Cloud All Apps - Contact Customer Care

Kind regards

Bev

SquareBunnyBoy

Inspiring

Thanks for reply. And how long it usualy takes? In Russia we don't have a phone support line. Only by email. I send an request two days ago and still did't get a reply. In nov 19th I will be charged for next month, so I hope to cancel my subcriptions before it happens.

mikeyrhcp

Participant

Hey Bev,

I currently have three Signle app memberships (Illustrator, InDesign and the photography plan) that were purchased at different times, I would like to upgrade to get the complete Creative Cloud membership. How should I do that?

Thanks in advanced.

May.

Beverley Gray

Author

Community Manager

Hi May

Please contact our support team who will assist with cancelling your single app memberships and then you can sign up for Creative Cloud All Apps - Contact Customer Care

Thanks

Bev

C

Creative71

Participant

Hi Beverley I have a subscription to creative cloud photography plan and wish to cancel that and start on a creative cloud complete plan for students at $149.00 a year so I can get Started on Study. It was supposed to be cancelled for me after it was agreed with a chat agent last night that it would not incur penalty fees, and i would then just subscribe to the plan i wanted. I still see it the Photography plan in my profile though.

I have a problem also with Adobe Application manager it tried to update but would hang at just 2% loaded and error 207, i followed all advice in forums and ended up deleting it and creative cloud to try a fresh download, after using the adobe uninstaler ive tried firewalls new admin, run from admin, safe network mode and more . If i pay for student complete cloud package will i be able to upload fresh installers for creative cloud and the application manager in a working order ?

Can you help me please? i am far behind in my study for design / photography which relies on being able to downoad and use the application manager updater and creative cloud, In Design, Acrobat pro, Photoshop and lightroom.

Beverley Gray

Author

Community Manager

Hi M.DHILLON

The Photography plan has been stopped and you will no longer be charged for this.

For your technical questions, please contact support via phone/chat: Contact Customer Care

Kind regards

Beverley

W

wildphotos4u

Participant

Hi Beverley ... I NEED help please. I want to upgrade from CS5 and I'm not sure how to go about it. Should I go to CS6 or Creative Cloud and is the Creative Cloud version of

PS, the same as CS5 or 6. I also want lightroom and have never used it before but have been photographing for 20yrs so MUST finally get it to save my original files etc and filing

systen I've heard is really good.

Also, I have the latest model Canon 7DMark 11 that I can't process my Raw files with CS5 so wonder if camera Raw will automatically upgrade if I get the CC $9.99 mth deal.

Please advise as soon as Possible. Ta. I'm in Austalia

Thanks kindly

Sandy

and also if I go the CC version, do I need do anything with my older ps versions on my computer

Rajashree Bhattacharya

Community Manager

Since I am unsure whether you have retail or volume license CS5 product. You can choose the best option from here if eligible, it is best to go for CC subscription as it gets auto upgraded without any extra charge.

Discount software | Coupon codes and special offers – Adobe.com

Special Offers | Discount software | Coupon codes and special offers – Adobe.com

Regards

Rajshree

W

wildphotos4u

Participant

I thought I already replied to your comment Rajshree. I would really appreciate it if Bev could get back to my question as she seems to explain this easier and I really need all

my questions above answered please. I have another 4 or more questions in my previous one.

Please help

Sandy

D

dmitry_mikhaylov1

Participant

Hi Beverley,

I have active 'Creative Cloud single-app membership for Photoshop (one-year)' plan and standalone (not creative cloud) Lightroom (version 5.7). I'd like to switch to the plan for Photographers and continue using these two Awesome Adobe products.

I tried to change plan in Adobe ID section, but with no luck. Each time I try to do it - money (10.69 USD) withdrawn from my card, but system returns with error 'It is impossible to change plans please try later or contact support team' (not exact wording, but something like that). Tried two times - the result is the same.

Could you please suggest what should I do?

Beverley Gray

Author

Community Manager

Hi Dmitry

We would need to cancel your existing plan and then you could sign up for the Photography plan.

If you are not based in the US, you will need to create an Adobe ID with the correct country before signing up.

Please let me know if you'd like me to assist with the cancellation.

Kind regards

Beverley

D

dmitry_mikhaylov1

Participant

Hi Beverly,

Thanks for the response!

Is my understanding correct that in case of cancelation of my plan I'll be charged for the 50% of the rest of plan fee? My current subscription ends on October, so it will be 6*(montly pay)/2?

Yes, I'm not based in the US, so I should delete my existing account and create new one. Is it possible to use same email address?

Thanks for all your support!

kinorik.kinuda

Participant

Hi Bev,

I've subscribed to a single app membership last month and now would like to upgrade to the complete one. How do I go about doing this, I don't have the option to switch plans from my Plans & Products Details.

Thank you.

Beverley Gray

Author

Community Manager

Hi kinorik.kinuda

Please contact our support team to cancel your current membership then you can sign up for a new plan - Cancel your membership or subscription | Creative Cloud

Kind regards

Bev

T

Tomas Bermudez

Participant

I have the photography CC subscription, I want Affter Effect product. Just for adding one app I have to pay $19.99 in addition of the $9.99 that I am already paying. Can I get the CC completed version for the $29.99 a month?

B

Brian_AcroPro

Participant

Is the info here re upgrading still current (being that is over a year old).

Thanks much.

Beverley Gray

Author

Community Manager

Yes, it is - Manage your membership and payments | Creative Cloud

If you have specific questions please let us know.

Thanks

Bev

tamutharlay

Participating Frequently

Lots of bug fixes and several improvements.

M

melmixx

Participant

When I go to manage account it only gives the option to cancel. I am a student

Beverley Gray

Author

Community Manager

Hi melmixx

I can see that your plan has been upgraded to complete Creative Cloud Student/Teacher.

If you need anything further, please let us know.

Thanks

Bev

K

kong888

Participant

I have a sucription plan for Adobe CC single-app subscription. I paid $29.99/month .But right now , I want to cancel it and can't find "cancel button" in manage plan section. What do I do ? My case number in contact support is "0186082391" but no one answering my question yet.