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Beverley Gray
Community Manager
Beverley GrayCommunity Manager
Community Manager
June 18, 2013
Question

How to upgrade from a single app membership to complete Creative Cloud

  • June 18, 2013
  • 25 replies
  • 103684 views

You can upgrade a single app Creative Cloud membership to complete Creative Cloud membership from 'My Account'

Please check this document for details: Manage your membership | Creative Cloud

Membership & account section

Change to an annual membership or a full Creative Cloud membership

    This topic has been closed for replies.

    25 replies

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    F
    ferfregoso
    Participant
    September 12, 2014

    Hi but will they charge the full price again?

    Beverley Gray
    Community Manager
    Beverley GrayCommunity ManagerAuthor
    Community Manager
    September 12, 2014

    Hi ferfregoso

    Sorry, I'm not sure I understand your question.

    Are you looking to switch from your single app prepaid plan to Creative Cloud complete prepaid?

    Kind regards

    Bev

    Momilk
    Momilk
    Participant
    July 5, 2014

    Thank services help, but now i have a new problem when i bought  CC Complete plan,the detail at here >> My CC Complete plan not working...

    Momilk
    Momilk
    Participant
    July 2, 2014

    Hi~ I purchased the single App Adobe® Photoshop® CC (one-year) last July,this month will expire. I want to upgrade the plan to Complete plan . but i can't find "cancel plan" button on my plan details page.

    Can you help me to upgrade or cancel plan? Or tell me how can I do.

    Thank you~


    I have ask this at here~

    Single App(one-year) will expire and want to upgrade plan~

    O
    oldcrow74
    Participating Frequently
    June 25, 2013

    I tried following the instructions in the "Manage Your Membership" document but don't get the screen shown in step 2 where there should be a "Learn More" button.  I've looked all over your site for a way to upgrade but there doesn't seem to be any.  Seems like it should be a simple thing.

      Beverley Gray
      Community Manager
      Beverley GrayCommunity ManagerAuthor
      Community Manager
      June 25, 2013

      Hi there

      The upgrade option is not available if you have a single app annual plan (only for month-to-month plans) - we will clarify this on the document. 

      If you want to have complete Creative Cloud rather than a single app we can cancel the single app membership and then you can sign up for complete Creative Cloud - $49.99 per month for an annual plan.

      Thanks

      Bev

        O
        oldcrow74
        Participating Frequently
        June 25, 2013

        What do you mean an "annual plan"?  I thought I WAS on a month-to-month basis.  I think you've got a LOT of clarifying to do.  Now I'm beginning to see why there's so much outrage in the
        Adobe user community over this stupid Creative Cloud.

          G
          Getuplate
          Participant
          June 18, 2013

          Hi,

          If I have a single app upgraded to CC and then wish to upgrade another single, can that be done?

          i.e Upgrade to just 2 CC apps rather than the full monty?

          Thanks

          Beverley Gray
          Community Manager
          Beverley GrayCommunity ManagerAuthor
          Community Manager
          June 19, 2013

          Hi there

          You can purchase different single app memberships rather than the complete Creative Cloud.

          When you refer to upgrading do you mean you already have a single app membership or you have a CS3-CS6 perpetual license that will allow you to get a single app membership at the offer price of £8.78 per month for the first year?

          Apologies if I've misunderstood your question.

          Regards

          Bev

          G
          Getuplate
          Participant
          June 19, 2013

          Hi Beverlay,

          Thanks for getting back to me.

          Don't think I worded my enquiry very well.

          I own Creative Suite CS3 Design Standard, and Dreamweaver CS4 as a standa lone product. I definetley need to upgrade InDesign to either CS6 or CC and would like to upgrade Dreamweaver to CS6 or CC. I am just trying to figure out the most cost effecive way of doing it.

          I dont have a pressing need to upgrade Photoshop or Illustrator otherwise I'dlook at a full CC membership.

          Thanks again for any help.

          Gary

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