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MyMessy2026
Participant
June 19, 2026
Answered

I am getting emails which seem to be addressed to an old email address of mine asking for payment of a subscription that I have no memory of taking out. How do I cancel all this?

  • June 19, 2026
  • 2 replies
  • 14 views

I see no way of contacting customer support for details about this supposed subscription. I am not sure if this is phishing or not.

    Correct answer John T Smith

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913

     

    2 replies

    kglad
    Community Expert
    Community Expert
    June 19, 2026

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to see if you have an adobe charge.

     

    use https://account.adobe.com to see if you have a subscription (sign in using the email that received the suspected adobe notification).

     

    and to change your email address, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    June 19, 2026

    This is a public forum, not Adobe support... other users can't help
    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913