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ambitious_Flamingodd97
Participant
August 29, 2026
해결됨

I am still being charged like 19.95 a month and I canceled nov 25’. I’ve emailed and I can’t get it to stop. Please stop charging me

Please stop charging me for something I canceled in nov 2025. I want a refund for all charges. I didn’t sign up for this. 

    Jeff_A_Wright
    Jeff_A_Wright답변
    Community Manager
    August 31, 2026

    Thank you for posting, ​@ambitious_Flamingodd97.

     

    My apologies for any problems you are encountering with these ongoing charges.

     

    I reviewed the account associated with your community profile and do not see any active subscriptions that would generate a recurring charge. Because of that, the $19.95 charge is likely associated with a different Adobe account.

     

    Please review the following resources, which can help you identify the source of the charge and locate the correct account:

    https://helpx.adobe.com/manage-account/kb/identify-adobe-charge.html

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    If you have used multiple email addresses, try signing out and back in with each one. Once you locate the correct account, you should be able to review the active plan and its billing details.

     

    Please update this public discussion if you have any additional questions, ​@ambitious_Flamingodd97.

    스레드에서 보기

    2 답변

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager답변
    Community Manager
    August 31, 2026

    Thank you for posting, ​@ambitious_Flamingodd97.

     

    My apologies for any problems you are encountering with these ongoing charges.

     

    I reviewed the account associated with your community profile and do not see any active subscriptions that would generate a recurring charge. Because of that, the $19.95 charge is likely associated with a different Adobe account.

     

    Please review the following resources, which can help you identify the source of the charge and locate the correct account:

    https://helpx.adobe.com/manage-account/kb/identify-adobe-charge.html

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    If you have used multiple email addresses, try signing out and back in with each one. Once you locate the correct account, you should be able to review the active plan and its billing details.

     

    Please update this public discussion if you have any additional questions, ​@ambitious_Flamingodd97.

    번역
    Randy Hagan
    Community Expert
    Randy HaganCommunity Expert
    Community Expert
    August 29, 2026

    I’m afraid we can’t help you here. This forum is for folks having technical problems with the software. I’d recommend you contact Adobe Customer Service by phone and try to resolve the situation. In the US, the number is 800-915-9428. If you’re located abroad, you may find Adobe Customer Service in your country or region may be able to get you faster service.

     

    Hope this helps,

     

    Randy

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