I am still being charged like 19.95 a month and I canceled nov 25’. I’ve emailed and I can’t get it to stop. Please stop charging me

Thank you for posting, ​@ambitious_Flamingodd97.

My apologies for any problems you are encountering with these ongoing charges.

I reviewed the account associated with your community profile and do not see any active subscriptions that would generate a recurring charge. Because of that, the $19.95 charge is likely associated with a different Adobe account.

Please review the following resources, which can help you identify the source of the charge and locate the correct account:

https://helpx.adobe.com/manage-account/kb/identify-adobe-charge.html

https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

If you have used multiple email addresses, try signing out and back in with each one. Once you locate the correct account, you should be able to review the active plan and its billing details.

Please update this public discussion if you have any additional questions, ​@ambitious_Flamingodd97.

I’m afraid we can’t help you here. This forum is for folks having technical problems with the software. I’d recommend you contact Adobe Customer Service by phone and try to resolve the situation. In the US, the number is 800-915-9428. If you’re located abroad, you may find Adobe Customer Service in your country or region may be able to get you faster service.

Hope this helps,

Randy