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Participant
October 6, 2026
Answered

I am still getting charged to my account after I already called the subscription

  • October 6, 2026
  • 2 replies
  • 16 views

 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@stylish_Rocketd1cc.

     

    I understand how frustrating and concerning it can be to continue seeing charges after taking the time to cancel a subscription, especially when you believe everything was already resolved.

     

    I reviewed the account associated with your community profile and do not see any active Adobe subscriptions under that account. This can sometimes occur when the charge is associated with a different account than the one currently being used.

     

    Please review the guidance in the following article, which can help you identify the account associated with the charge and locate the correct subscription:

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    Once you've reviewed those steps, please let us know if you have any additional questions, ​@stylish_Rocketd1cc.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 6, 2026

    Thank you for posting, ​@stylish_Rocketd1cc.

     

    I understand how frustrating and concerning it can be to continue seeing charges after taking the time to cancel a subscription, especially when you believe everything was already resolved.

     

    I reviewed the account associated with your community profile and do not see any active Adobe subscriptions under that account. This can sometimes occur when the charge is associated with a different account than the one currently being used.

     

    Please review the guidance in the following article, which can help you identify the account associated with the charge and locate the correct subscription:

    https://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638

     

    Once you've reviewed those steps, please let us know if you have any additional questions, ​@stylish_Rocketd1cc.

    N8.
    Community Expert
    October 6, 2026

    This has been escalated. ​@stylish_Rocketd1cc