I can’t figure out who to speak with. I want a refund.

Forum|Forum|21 days ago
July 10, 2026
5 replies
29 views

I came in yesterday to cancel after my first paid month. I saw that my credits reset in 8 days, so I kept the account open and out a reminder to cancel next week. Now today, I get an email saying I was charged another month- I didn’t realize the month refill was different than the credit refill.

I canceled now, but I’d like my $9.99 back. It’s saying I have 31 days left until services are finished, which I don’t need and didn’t want. I don’t know who to speak with.

kglad

Community Expert

you’ll need to use chat or social media to contact adobe support.

I

IdontwantAuthor

Participant

Do you have a link to go to chat? I couldn’t find it even after searching on Google. I see ai telling me to go to a specific page and then to a chat icon but it’s not there. I also don’t, and have never had an X/Twitter account. I shouldn’t have to sign up for another company’s platform just to speak to an Adobe employee.

it’s stuff like this that makes me glad I pirated Photoshop. I used to have a perpetual license which of course, went away. I only got the Firefly service to try out and got stuck paying for two months now. All I have to do to use PS now is turn off internet, open, then turn internet back on. And I do not feel bad about it as I pay for everything I use.

John T Smith

Community Expert

This is a public forum, not Adobe support... other users can't help
To contact support see the CORRECT ANSWER at this link
https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913