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T
Tian5F85
Participant
November 10, 2020
質問

I have cancelled my Acrobat Pro DC trial but i am still charged

  • November 10, 2020
  • 返信数 1.
  • 250 ビュー

Hi, I have cancelled my trial which is supposed to end on 6th October, on the 5th October. However, I just realised I am being charged for the month of October and November. Can someone help me as I do not wish to pay the early cancellation fee? 

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返信数 1

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 10, 2020

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human


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