Answered
I have purchased photoshop
I have paid the monthly fee for the photoshop last month. But my creative cloud just showed nothing. How can I comunicate with Adobe administer and solve this problem? Thank you very much.
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Log-in to your account and click this link https://account.adobe.com/products
If nothing shows, you need to contact Adobe, not other users in a public forum
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
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