I have the confirmation of the Adobe Pro order for students but the account shows that I don't have paid plans, I've already spent 19 euros and it tells me that I still have the free plan, please help me

Question

The plan was left for free after paying

John T Smith · Accepted Answer

Do you only have one email address?This link will help you find the account that is charging your cardhttps://community.adobe.com/announcements-5/need-help-identifying-an-adobe-charge-1634638Or direct to https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.htmlThis is a public forum, not Adobe support... other users can't see your account to helpThis is the correct way to contact supporthttps://helpx.adobe.com/contact.html?rghtup=autoOpen- and enter AGENT in the box asking How can we help you?

kglad · Answer

and once you find the charged account using @John T Smith’s link, check that account, https://account.adobe.com and verify everything is what you expect.

then sign out of the cc desktop app

then exit the cc desktop app and reopen it. sign in with the same adobe id/pass used to confirm your subscription.

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