Known Participant

Answered

I keep getting An Adobe account can be used by only one person — and not shared, popup!!!!

Forum|Forum|2 years ago
June 17, 2024
159 replies
30682 views

I keep getting this popup alert. I have a licence and I am using it on my desktop and laptop. I have reached out to adobe a few times and they tell me too many people are logged in and simply send me the link to the devices page on my account. I then send them a screenshot of only the two devices and they tell me that I have to log out of all the adobe products on one device before using the other!!!! I have been an adobe customer since its inception and this is the biggest waste of time. I understand cracking down on unlicenced users but when you are effecting paying customers you are going to loose them.

App installs and updates

Correct answer kglad

Hi jordematthews,

Please follow the steps shared in this link for help: https://adobe.ly/4emLiOr;

You can use only one device at a time.

^KS

that should be https://helpx.adobe.com/download-install/apps/licensing-activation/activate-deactivate-apps/install-apps-number-of-computers.html

ShivangiGupta

Community Manager

Thread Summary

The user reported repeatedly receiving the popup“An Adobe account can be used by only one person and not shared” despite having a valid Adobe subscription and using only their own devices. The user stated that only two devices (a desktop and a laptop) were associated with the account, yet Adobe continued to flag the account as being used by multiple people.

What other users and community members said

kglad (Community Expert) recommended enabling two-factor authentication (2FA) and signing out of all devices from the Adobe account portal.
In the accepted answer, kglad clarified that Adobe subscriptions can be activated on multiple devices but used by only one person, and pointed users to Adobe’s device activation guidance.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Here’s what you can do next:

1. Review and manage activated devices

Sign in to your Adobe account and review the devices associated with your subscription.
Sign out of devices you no longer use and keep only your current devices activated.
Verify that you are not exceeding Adobe's activation limits.

2. Sign out everywhere and sign back in

Sign out of Adobe Creative Cloud and Adobe applications on all devices.
Restart your device.
Sign in again on a single device and verify whether the warning reappears.

3. Check for duplicate device registrations

Open your Adobe account's device-management section.
Verify whether the same device appears multiple times.
Remove unnecessary or duplicate device entries and reactivate the device if needed.

Helpful Resources

^Shivangi

kaganm19775470

Participant

Same with me. I’m paying for the suite, but this has been so annoying I would use other software first chance I can.

Melankaya

Known Participant

Same problem! Switching between 2 devices and it says your adobe account appears to be in use by another person. I have been a paying customer for years and this is so unethical of Adobe that this new implementation of theirs has been systematically killing my creative process since September 2024. I feel very bullied after several sessions with customer support where each one assures me they will fix the problem and completely fail to do so.

@ m e l a n k a y a

gupta shivangi

Legend

Hi @melajuanam,

We appreciate you writing in. Did you try signing out of all your devices and the signing in on a single device? Let us know if you still get the pop-up.

^Shivangi

S

Sasha_Westbrooke3767

Participant

I am having similar issues. It's beyond annoying! This is the 3rd week i've reset my password. I have been working on my main computer in my office for half a day & it's just flagged up that more than one device is using my account. I have the same account on my laptop but my two computers are NEVER on at the same time.

gupta shivangi

Legend

Hi @jordematthews

We are sorry for the experience. Did you sign out of all the devices and checked the issue? Let us know.
^Shivangi

O

OLSCvivianting

Participant

I am experiencing the same. I have not only signed out from all devices (in deed I have never signed in on another device), I have done the same on the website and found no other devices connected to my account. It is extremely annoying.

R

red headed chick

Participant

Just coming on here to say I have an individual license, regularly sign in and out between 3 or 4 machines, I have 2fa enabled and have for a long time. Started having this problem about 3 weeks ago, eventually forced to reset password twice.

Been signing in and out for a couple of years now like this and have never had a problem. I can't activate a device unless I have my phone with me and I authenticate, so not sure why this keeps happening (except I now think it started arouond April 2 when someone in this thread shared that Adobe had this issue with a lot of customers, so maybe that's what set it off?)

For now I'm just actively signing out of at least one device I have activated when I'm done using it, but it is a bit of a pain. When I remember to sign out, or more accurately DEACTIVATE, and yet still only have one other device activated, I'm not getting the popup prompt when activating the second device. However if I forget to previously deactivate on the other machine - I get the whole message about someone else using my account blah blah blah, even though no one can use it unless I activate it with my phone through the adobe account access app, nor do i ever even type a password on any of these machines to activate or sign in.

When I have time I will try the reset suggestions here and see if I can get bakc to my regular workflow.

kglad

Community Expert

@red headed chick

if it were that adobe maintenance issue you would see a red banner warning at your account.

rachelcenter

Legend

ive been randomly getting pop up's saying my account is in use and i need to change my password. but when I look at the login history im the only one using it. it doesnt make sense sense. it happened once like last week. and i think once this week. totally out of the blue. makes no sense

kglad

Community Expert

try a reset. it's a problem that's been (supposedly ) fixed.

rachelcenter

Legend

reset what? no reset button on adobe creative cloud comes to mind. Can you be more specific?

R

ryanadrados

Participant

I am having the same issue. I contacted the Customer Service, but this was the response..

kglad

Community Expert

seems like a problem lasting more than a few hours.

guillermod36610072

Participant

I have a similar problem but I use JUST 1 DEVICE, and the screen shows me 3 devices conected 2 of them are the same device (the device I am using right now) and a third one sayin "this device" which is the decice I am using... so they do have a huge problem here... I have to disconect from my 1 device to connect again on the same devoce to use... big bug from Adobe....

kglad

Community Expert

@guillermod36610072

enable 2fa

then at your account, https://account.adobe.com > devices sign out of all.

andyd13592988

Participating Frequently

This is still not fixed. My account only shows 2 computers. I reset my password 2 days ago after repeated, unwarranted popups. Now Adobe has reset my password again.

kglad

Community Expert

@andyd13592988

did you enable 2fa?

rachelcenter

Legend

same issue over here. started out of nowhere when I've been using this program for months and years without issue. makes no sense. I even cleared out some logins. and followed these instructions (see link) and the issue went away for a few weeks then came back https://community.adobe.com/t5/download-install-discussions/premiere-keeps-telling-me-quot-your-adobe-account-appears-to-be-in-use-by-more-than-one-person-quot/m-p/15139398#M587909

kglad

Community Expert

@rachelcenter

do you have a teams/enterprise subscription?

rachelcenter

Legend

i dont think so. because i dont know what teams/enterprise is. however i was freelancing with a company well over a year ago. and i linked my adobe account to theirs. but never used it. and always remained logged in on my personal computer with my personal login. just now i went to my profile and under company I hit "remove". lets see if that helps.

Show more replies

Thread Summary

What other users and community members said

Best Solution for Similar Cases

1. Review and manage activated devices

2. Sign out everywhere and sign back in

3. Check for duplicate device registrations

Helpful Resources

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.