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Participant
July 15, 2021
Answered

I'm trying to download the plan, but they keep saying the password is wrong, what should I do?

  • July 15, 2021
  • 2 replies
  • 356 views

I'm trying to download the plan, but they keep saying the password is wrong, what should I do?

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Correct answer John T Smith

Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

2 replies

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
July 15, 2021

Are you downloading https://techterms.com/definition/download
or Installing https://techterms.com/definition/install ???

 

When you are installing or updating on a Mac, that is your Mac asking you to prove that you have permission by asking for your COMPUTER password, not your Adobe password

Ged_Traynor
Community Expert
Community Expert
July 15, 2021

Moving thread to the Account, Payment, & Plan forum from Photoshop